Fernando Duarte
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Atividade mais recente por Fernando Duarte-
Fernando Duarte comentou,
All you need to do is to add a condition in the "Request customer satisfaction rating (System Automation)" that excludes your organization
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Fernando Duarte comentou,
Based on the comments I see here, Zendesk did a really bad job on communicating that a feature we've been using was being deprecated. I was also not informed of this change, nor did any of the admi...
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Fernando Duarte comentou,
Breonna Bowen Did you add the following tag to the user/organization that you tested with? bbysdusers
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Fernando Duarte comentou,
Zendesk support said that color customization is not supported
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Fernando Duarte comentou,
Simply copy the following code at the bottom of your script.js and change the values for the forms as needed: // Hiding forms var i = 0; var checkExist = setInterval(function() { i++; if ...
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Fernando Duarte comentou,
How do I build the shown Dashboard?
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Fernando Duarte comentou,
@markus How do I make sure that the comment displays as you show on your image? Even though I have Comment details enabled, the comment does not show on the sidebar
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Fernando Duarte comentou,
I would give those users a direct link to the specific form rather to the forms page
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Fernando Duarte comentou,
This functionality was available as part of the native Zendesk Chat, what is the timing and priority to make this available with Zopim?
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Fernando Duarte comentou,
I would suggest clear instructions presented to the end user for the date field, and a trigger changes the due date field upon ticket creation to 7 days in the future if date select is not within t...