Lou Abigail Menard

1. Comunidade
2. Guide Q&A
3. Adding a new page before the homepage

Hi Nicole, Related to this question, if we switch to Guide Enterprise (but sticking with Support professional), can we then have our main KB page contain Categories/Tiles that will lead to other He...

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• Lou Abigail Menard
• Criado 1 de julho de 2019 04:13
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1. Comunidade
2. Guide Q&A
3. Can you have two Guides?

Kind of related to this question. We are planning to have Guide Enterprise, but staying with Support Professional. Can we still have multiple help centers / instances for our Knowledge Base even if...

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• Lou Abigail Menard
• Criado 1 de julho de 2019 04:09
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1. Support
2. ...
3. Agent guide for Support
4. Rich text formatting options reference

Hi @Jessie, I saw that article you linked and it didn't mention anything about being able to insert 'Images' that can be "clickable". So it's not just an image being inserted, but the image holds a...

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• Lou Abigail Menard
• Criado 14 de dezembro de 2018 05:21
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1. Support
2. ...
3. Agent guide for Support
4. Rich text formatting options reference

Hi,  I'm aware this thread is for Zendesk SUPPORT. But can we also insert Images and make them clickable, in the ZD GUIDE? We would like to insert clickable images in our articles. Thanks

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• Lou Abigail Menard
• Editado 13 de dezembro de 2018 07:45
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1. Comunidade
2. Guide Q&A
3. Copying help center and user data to another account

Thanks @Carsten for your feedback.  Indeed our current plan is to do the manual copy-paste. Was exploring if there could be other easier options. But yeah, I guess that will be the only workaround ...

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• Lou Abigail Menard
• Criado 13 de dezembro de 2018 01:17
• 0 voto

1. Comunidade
2. Guide Q&A
3. Copying help center and user data to another account

Hi @Carsten, With the Knowledge Base Backup, is it possible to download the back-up, then upload it to another Help Center account? We will basically have 2 Help Centers (2 accounts), and we are tr...

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• Lou Abigail Menard
• Criado 11 de dezembro de 2018 12:27
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1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Localizing Help Center content (Guide Professional and Enterprise)

Hi @Anthony,   Do you mean this?: Not sure if that's what you looking for. If so, you can set that by goung to  Guide Admin > Guide Settings > (browse down to:) Additional Languages  ,  and tick t...

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• Lou Abigail Menard
• Criado 11 de dezembro de 2018 04:37
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1. Comunidade
2. Guide Q&A
3. Another Author in Edit Mode of an Article

Hi Nicole, Thanks for recommending team publishing. However, we have articles that can be editted by agents (no specific agent) on the fly. It will be good to have a locking-functionality, to show ...

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• Lou Abigail Menard
• Criado 3 de dezembro de 2018 04:04
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1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and editing articles in the knowledge base

The "Inserting videos" link is not working.  

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• Lou Abigail Menard
• Criado 12 de outubro de 2018 10:33
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