Steven Fisher
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Steven Fisher comentou,
In the Insights reporting it was possible to do a chart with 2 types of data displayed differently, eg on as a column and one as a line. Is this possible with Explore?
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Steven Fisher comentou,
Are you using business hours Irene?
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Steven Fisher comentou,
Hi Fernando I am calculating first resolution
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Steven Fisher comentou,
I have it setup but I have encountered an issue. a ticket goes through the normal process and gets marked "solved", but the customer comes back and it reopens now the initial time of 1st resolution...
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Steven Fisher comentou,
This is a great article, can you do the same thing with average 1st time resolution without pending time ?
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Steven Fisher comentou,
Found it now, seems to have fixed my issue Thanks for your assistance
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Steven Fisher comentou,
Thanks Graeme We have automation so tickets that are in pending for 2 weeks then change to close automatically if they havent had a reply. What i need was see how many tickets close from the pendi...
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Steven Fisher criou uma publicação,
Pending to closed
Hi I'm trying to build a metric as i need to know how many tickets went from pending to closed in a specified period. I have SELECT IFNULL(COUNT(Ticket Id, Records of Ticket Text Field Changes),...
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Steven Fisher comentou,
Excellent thanks Nhia ill ty that
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Steven Fisher comentou,
Hi Nhia That solution looks like what I am looking for, I've found all the other attributes used in the metrix but I cant seem to find the "Satisfaction Survey Change" could you help with the loc...