Josh
Zendesk Veteran
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Atividade mais recente por Josh-
Josh comentou,
It would be great if someday you can view a ticket and see if someone is on the phone within a ticket. Right now if 6 people are looking at a high priority ticket there is less than zero ways to se...
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Josh comentou,
Hi Kasper, okay. That's great if you can embed videos but how is anyone supposed to even grow their own community without having some type of digest go out and encourage people to post in the first...
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Josh comentou,
Zendesk offers a community digest for its users, but doesn't offer it in its own gather product. That's a bit frustrating.
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Josh comentou,
Is there any chance we can get a product manager to update this post from 6 years ago? Isn't a weekly digest a basic function of a community forum?
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Josh comentou,
Great! Thanks!
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Josh criou uma publicação,
Digest
There should be a way to have a digest of posts or comments that can go out to users automatically. It would be great if we could manage subscriptions from an admin level (to sign people up who c...
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Josh comentou,
The precaution would be ensuring the "internal content" has a user group/segment assigned to it that is "agents & admins" or "admins" for example.
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Josh comentou,
+1
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Josh comentou,
+1
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Josh comentou,
+1