Shane Pinnell
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Atividade recente por Shane Pinnell-
Just adding my 2¢. Created a trigger that replies to any email with "Thank You" or "Thanks" in the comment on a solved ticket. The reply has [Reopen] in the subject and asks them to resubmit if the...
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So I'm having an issue where my host mapped URL (helpdesk.mycompany.com) redirects to SAML based login, but the SAML provider (Google) returns an error of: 403. That’s an error. Error: app_not_co...
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While this has been an ongoing annoyance with Zendesk for years for me, at this point I would happy with just being able to curate the autopopulate list of tags. That would help alleviate the rando...
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The first request was in 2009, the "Official Comment" was from about 6 months ago? Is this in the works or should I give up on it?
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Agreed! 100% The legal argument is easily solved by ensuring an appropriate audit trail for all modifications, which Zendesk already provides. The inability to modify tags makes tagging all but use...
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Andrew Reback +1 for this, as it stands tags are all but useless for me.