Chris Nicholson-Doyle
Zendesk Product Owner at Sportsbet Australia || Technology & Project Delivery Lead, Customer Operations
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Atividade mais recente por Chris Nicholson-Doyle-
Chris Nicholson-Doyle criou uma publicação,
Message - Creating Zendesk tickets
When using Message, we would like to have Zendesk tickets created for each of the conversations we have similar to Chat.
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Chris Nicholson-Doyle comentou,
Has there been any progress in this area?
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Chris Nicholson-Doyle comentou,
This update is fantastic and the team are already taking advantage of it.
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Chris Nicholson-Doyle comentou,
Thanks Prakruti!
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Chris Nicholson-Doyle comentou,
Thanks Nicole. I will contribute to the Chat Product forum.
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Chris Nicholson-Doyle criou uma publicação,
Chat Stats - Are transferred chats including as Incoming Chats?
RespondidaWhen looking at Assigned Chats, does this include Transfers? ie 10 chats, and all of them were transferred to another agent Is that 20 assigned chats or 10 assigned chats?
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Chris Nicholson-Doyle comentou,
I think this feature needs to be added because I am needing to recreate all of my triggers again When I add a trigger it appears at a random location in the list.
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Chris Nicholson-Doyle criou uma publicação,
Chat - Tracking transfers
RespondidaCould there be an option added to be able to report on transferring? For quality and education purposes, we track how many times an agent transfers to another agent\supervisor. This helps with coac...
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Chris Nicholson-Doyle criou uma publicação,
Linked Tickets - Can you create linked tickets through macros, triggers or automations?
It would be excellent (and we have a few use cases), where based on a tag, group, form or other attribute, a linked ticket could be created and assigned, Is there a way to create one through an aut...
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Chris Nicholson-Doyle criou uma publicação,
Chat - Can you track how many times chats were transferred?
Is there an easy way to determine how many times chats were transferred to someone else? This will help with statistics on agent education and scheduling for escalations.