# Hannah Meier

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Atividade mais recente por Hannah Meier
• Hannah Meier comentou,

Hi Line,   I think that these steps will give you the query you want: Create a Standard calculated metric named "Chat tickets" with the following formula:  If [Ticket channel] = "Chat" Then [Ticke...

• Hannah Meier comentou,

Hello Christiane, Your calculation looks good except for one detail. The "Tickets solved" metric counts only the last time a ticket was solved. This means that your calculation above is double coun...

• Hannah Meier comentou,

Hi Christine, Unfortunately, it's not possible to get that data at an hourly level. However, you can use the Backlog history dataset to get a snapshot of how many unsolved tickets you have each day...

• Hannah Meier comentou,

Hello Nicola, I believe you should be able to build this using the SLA dataset. You can use the % Achieved SLA tickets metric either on its own or with the Assignee name attribute to see what perce...

• Hannah Meier comentou,

Hello Tejas,   My apologies, I used the wrong function for allowing the formula engine to read [Call - Minute] as a number. You'll want to use the same formula, but with "NUMBER" instead of "VALUE....

• Hannah Meier comentou,

Hello Tejas, In order to do this, you'll need to create a standard calculated attribute. You'll want to create a Standard calculated metric with a formula such as: IF VALUE([Call - Minute]) < 16 TH...

• Hannah Meier comentou,

Hi Steven, You can do this by following these steps 1. Create a line chart with at least two metrics 2. For the metrics you want to appear as bars, select to display that metric on a dual axis, as ...

• Hannah Meier comentou,

Hello Jeremy, The backlog dataset shows you a snapshot of unsolved tickets at any given date. The data in this dataset counts how many unsolved tickets there are per given day. You need to be caref...

• Hannah Meier comentou,

Hi Eric, You can do this by following this recipe: https://support.zendesk.com/hc/en-us/articles/360026058233-Explore-Recipe-Days-since-an-organization-last-submitted-a-ticket and then adding the o...

• Hannah Meier comentou,

Hello Simone, This isn't a report that is possible to create in Explore, since the backlog dataset does not include data on solved tickets. The best solution I can come up with would be to create t...