Tim Jacobs
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Tim Jacobs comentou,
Thanks for the update and links, Rob and reminding us all on the context.If you permit me, I'll try a Git pull-request to fetch the latest code and interact more directly with your developers.In ge...
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Tim Jacobs comentou,
And two more tips:- make sure that the 'working hours' column is filled with text values. When entering eg 7-17, Google Sheets may interpret it as a date value (numeric). Enter the value with sin...
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Tim Jacobs comentou,
Thanks for the very nice job. I was able to get Rob Baker's version working.A few tips:- in getSortedAgents(): the OFFSET should be 1, not 2 (header row has index 0)- in fetchOpenTickets(): adapt t...