Dan Ross
- Atividade total 1317
- Última atividade
- Membro desde
- Seguindo 2 usuários
- Seguido por 5 usuários
- Votos 419
- Assinaturas 466
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Atividade mais recente por Dan Ross-
Dan Ross comentou,
Hey Chloe Warfford I had looked into this a little while back but never got the time to test it out. The general idea was to have a small script that would fetch the time for your business' current...
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Dan Ross comentou,
Hey Eric Sauve, Zendesk has written up a set of instructions on how to do this. You can find them here.
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Dan Ross comentou,
Hey Ivan Ivanov This is actually due to a change that Zendesk announced previously and deployed on March 13th to prevent spammers from using Zendesk accounts to send spam. Details can be found here.
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Dan Ross comentou,
Hey James Remeika There's not really a custom URL scheme, but if you're using the help centre, you can prefill some fields via Javascript. Zendesk wrote an article with some tips around this behavi...
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Dan Ross comentou,
This is a painpoint here too, we have a lot of long org names. Please allow for adjustable org panels.
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Dan Ross comentou,
Hey pstrauss There is no way at the moment to set a the brand to trigger a form to change in the agent UI. What we ended up doing was providing agents with a macro they could use that set the brand...
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Dan Ross comentou,
Hey Joel, What is it you're trying to do with the export and how are you exporting it today? Maybe there's a way to get you what you need without needing to export and parse the data?
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Dan Ross comentou,
Hey Joel, When these users log into your Zendesk Guide, they'll be able to view the tickets for the orgs under 'My Activities'
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Dan Ross comentou,
Hey Aric, That's a tough one. In Zendesk, you'd need to create three triggers with a LOT of different conditions in the 'Any are true' category. What I'd consider doing with a list this large to ...
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Dan Ross comentou,
Hey Eve, That doesn't look quite right! If you go to that user's profile, what is entered under the Language field for that user? Is it blank? My understanding is that it should default to your acc...