sun
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Votos em atividade por sun-
You most often realize only after the fact that there have been several tickets around a certain topic. Only by adding tags to already closed tickets, you're able to keep track of related tickets ...
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Sleeping over this for some weeks, mayhaps this is a more compelling reason for you: Zendesk has that (very nice) auto-tagging feature, parsing and inheriting ticket tags from the textual content...