Gaëtan Tobie-Echeverria

1. Support
2. ...
3. Business rules
4. Restricting ticket submission to specific users within an organization

hello  you need to enabled first the section Anybody can submit tickets.

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• Gaëtan Tobie-Echeverria
• Criado 7 de junho de 2021 09:43
• 1 voto

1. Comunidade
2. Feedback on Explore
3. Guide Data Analytics in Explore

hello, with Insight being deprecated, we'd love to see a lot of stuff in a dedicated guide dataset in Explore. Here is our wish list even if we are far from Christmas : number of view per article ...

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• Gaëtan Tobie-Echeverria
• Criado 18 de maio de 2020 13:26
• 6 votos

1. Comunidade
2. Integrations and Apps Q&A
3. Attachments to Salesforce

very manual procedures compare to the automated sync. Please strongly consider the need for attachments in the SFDC <> Zd integration.

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• Gaëtan Tobie-Echeverria
• Criado 27 de março de 2020 05:31
• 0 voto

1. Support
2. ...
3. Salesforce integration
4. Setting up Ticket Sync from Zendesk to Salesforce

hello Anika Rani you mention a workaround for attachments four months ago As a workaround, you could consider having the attachments URL loaded into a custom ticket field, and this URL field can be...

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• Gaëtan Tobie-Echeverria
• Criado 25 de março de 2020 15:29
• 0 voto

1. Guide
2. ...
3. Guide basics
4. About Help Center end user search

Thank you for the quick answer. I do have a follow-up question: in the widget is it possible to search in the tickets instead / or next to the search for articles ?

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• Gaëtan Tobie-Echeverria
• Criado 16 de dezembro de 2019 15:29
• 0 voto

1. Guide
2. ...
3. Guide basics
4. About Help Center end user search

hello, any item in the roadmap to get the search of the tickets with the search of the articles ?

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• Gaëtan Tobie-Echeverria
• Criado 16 de dezembro de 2019 13:54
• 0 voto

1. Support
2. ...
3. Users, groups, and organizations
4. Assuming end-users

All good. Thank you. if possible, please mention this more clearly in the article.

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• Gaëtan Tobie-Echeverria
• Criado 26 de março de 2019 12:01
• 0 voto

1. Support
2. ...
3. Users, groups, and organizations
4. Assuming end-users

hello, I have an agent in the teams who has no access to Manage > people menu so she can't assume identity. What do you mean by  "any agent with rights to edit user profiles" .I do not see such opt...

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• Gaëtan Tobie-Echeverria
• Criado 25 de março de 2019 16:55
• 0 voto

1. Guide
2. ...
3. Managing your knowledge base
4. Can I see who voted on articles in my knowledge base?

hello is it in any backlog on product side? will this be part of an Explore Dataset soon ? 

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• Gaëtan Tobie-Echeverria
• Criado 25 de fevereiro de 2019 07:56
• 1 voto