Michael Adams
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Michael Adams criou uma publicação,
Tickets displayed on end-user guide landing page
RespondidaIs there a way to embed the "my activities" list of ticket on the homepage for end users to see once they login?
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Michael Adams comentou,
Works great now, thanks!!
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Michael Adams comentou,
That certainly sorts the comments but what I was referencing was the actual comment box. We will have tickets that may have 50-100 comments. So it's not intuitive to have the user scroll to the bot...
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Michael Adams criou uma publicação,
Redirect end users to requests page upon login
Any ideas on how I can redirect end users to /hc/en-us/requests page upon login. I don't use the knowledgeable/guide for my end users, only my internal agents.
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Michael Adams criou uma publicação,
Move end-user comment box to top of comments
RespondidaI saw this posted somewhere in the community but can't find it now. Any idea how I move end-user comment box to top of comments (as opposed to the bottom of the page)?
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Michael Adams comentou,
@Ryan I followed your advise here: https://support.zendesk.com/hc/en-us/community/posts/203427576/comments/360001696727 Any reason why the user couldn't leave a comment here. When I click "Add to c...
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Michael Adams comentou,
Any way to move the comment box up to the top too? It's not intuitive to view the recent comment at the top but then have to scroll to the bottom to leave a comment (that would then post at the top).
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Michael Adams comentou,
@rebecca @Brett Is there a way to create some sort of IF statement so this affect my "end-users"... all ZD managers and administrators need access to the help center. I use it for internal content ...
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Michael Adams comentou,
Even though organizations show up as a condition to filter... no box shows up after you select the is/is not dropdown. I tried Safari, Chrome and Firefox. Can anyone else filter by organization?
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Michael Adams comentou,
Could we add an event that tells us when a user downloads an attached file?