Kellie Bave
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Atividade mais recente por Kellie Bave-
Kellie Bave comentou,
I do not see a "do not share across tabs" box at all. Where is that located? I also have no idea what pinned book marks are.
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Kellie Bave comentou,
How can I make it so if the date is changed on one tab, it changes it on all? Having to filter the date on every tab is terrible.
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Kellie Bave comentou,
Also going to comment on this again. It has been one year since I last commented and we still do not have the ability to report on agent stats per day. I do not understand how the data is there in ...
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Kellie Bave comentou,
Our phone forwards to Zendesk talk but the IVR will not work. If I dial the Zendesk Talk number directly it allows users to press 1 2 or3 but if it is forwarded it does not. Is there anyway to fix ...
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Kellie Bave comentou,
I had that same problem. I had to restart my computer and then it worked again.
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Kellie Bave comentou,
Still waiting for cold transfers to be available. I am tempted to stop this service because we transfer internally a lot and it is a serious time waste and inconvenience to be forced to stay on the...
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Kellie Bave comentou,
This is an essential stat that needs to be added. I have a small team and it has come to my attention that one of my agents may not have been in the available status during the time she is supposed...
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Kellie Bave comentou,
I would like to compare by week. So if I run the report on Mondays I want to see the past two weeks compared with each other with a variance percentage. I have tried creating the metrics but it is ...
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Kellie Bave comentou,
For some reason I cannot bulk edit anymore. It grays out and only gives me options to merge, delete or mark as spam. I use this a lot and I really need to figure out why it is not working. help.