Ross Newton
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Atividade mais recente por Ross Newton-
Ross Newton comentou,
Finally! Content Blocks could work! So instead of the same article in multiple sections, it's multiple articles with the same content block in each article. Fair enough! Beggars (Zendesk users) ca...
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Ross Newton comentou,
Oh yeah... like any of us can "whip up" a script that uses an API endpoint.... seriously? Even more pain... Zendesk support temporarily increased my plan to allow me to make use of Automations in o...
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Ross Newton comentou,
So after getting support from Zendesk, apparently we didn't have Captcha enabled. During the attack, Zendesk actually enabled Captcha and that's what stopped the attack from growing beyond 4000 su...
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Ross Newton comentou,
Yes, I'm saying that. Captcha isn't perfect. I opened a support ticket.
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Ross Newton comentou,
It would be so nice if Zendesk actually reported that we can't install plugins because we're not on the right plan - instead of just returning a useless nonsense error.
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Ross Newton comentou,
We just got spammed with about 4000 Russian spam tickets. All from different accounts - so blocking an account does no good. Zendesk better get this fixed or we'll have no choice but to part ways. ...
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Ross Newton comentou,
When I receive "Announcement" emails from Zendesk about link colors and field labels being updated - and we have major critical features needed for KB like this since 2015 - does anyone get the se...
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Ross Newton comentou,
I guess I set up Chat by creating an account within Zendesk Support (not really sure though since Zendesk is so confusing). I'm not seeing all the really cool customization features of the chat wid...
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Ross Newton comentou,
Ah yes, another obvious missing feature from Zendesk Guide. With TWO YEARS of customer comments asking for the feature. What's the status on this? Why would you not have such a basic feature!? I ...
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Ross Newton comentou,
Wow... is it that hard for a team/company as big as Zendesk to add this feature? Instead we have to "hack away" at the list code and "bolt on" the articles we want added to other sections/categorie...