Madison Davis

1. Support
2. ...
3. Reporting
4. Understanding your reporting options

@Đặng Kiều Oanh there's unfortunately not a "reset" button or something like that to delete your test tickets, but you can manually delete them. Deleted tickets are excluded from Explore reports by...

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• Madison Davis
• Criado 1 de julho de 2020 18:47
• 1 voto

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Permanently deleting a knowledge base article

Hey Christopher! I'm sorry this is happening. Just to clarify, are the remaining 33 articles source articles in your source language? I have seen some weird behavior like this when an article only ...

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• Madison Davis
• Criado 1 de julho de 2020 14:58
• 0 voto

1. Comunidade
2. Support Q&A
3. Ticket priority is defaulting to "Normal" or "Low"

Hey Ann! Sorry for the delayed response, but happy to help hop in here and figure out what's going on. Can you share a screenshot of what you see in the Ticket event log (feel free to blank out any...

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• Madison Davis
• Criado 1 de julho de 2020 14:52
• 0 voto

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and Help Center - Part 5: Capturing Help Center user data

Hi Haley! Sorry to hear this is happening, but I suspect that it's because we need to update this article with an additional step of importing a jQuery library. A change in April removed jQuery fro...

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• Madison Davis
• Criado 1 de julho de 2020 14:49
• 0 voto

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About Guide Team Publishing (Guide Enterprise)

Got it, thanks Ryan, thanks for clarifying! Publishing changes to the article appears to unassign and remove the note, but you're totally right that if the reviewer doesn't make any changes, there'...

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• Madison Davis
• Criado 1 de julho de 2020 14:30
• 0 voto

1. Comunidade
2. Guide Q&A
3. Guide editor adding multiple <p>&nbsp;</p> in articles

Thanks for sharing your solution, Anna! 

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• Madison Davis
• Criado 1 de julho de 2020 14:18
• 0 voto

1. Explore
2. ...
3. Writing formulas
4. Writing Explore formulas

Got it, thanks David, and sorry for the delayed response! I actually recommend using an Attribute Group instead if you just want to report on the level one nest of the field. 

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• Madison Davis
• Criado 1 de julho de 2020 14:17
• 0 voto

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reviewing suggested Support topics in Content Cues (Guide Enterprise)

Hi Jennifer! So sorry to hear you're running into this trouble. My guess is that your account does not meet the requirements for Support Topics to populate: Be on the Guide Enterprise plan Have...

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• Madison Davis
• Criado 24 de junho de 2020 13:18
• 0 voto

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About Guide Team Publishing (Guide Enterprise)

Hey Ryan! I'm so sorry for the delayed response. Could you share a screenshot of which dialog box you're referring to? I've been clicking around to try to replicate to get you an answer and I just ...

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• Madison Davis
• Criado 23 de junho de 2020 14:48
• 0 voto

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Configuring your Help Center to support multiple languages (Guide Professional and Enterprise)

Happy to help, Sally Anne! Please feel free to follow up with another comment if any additional questions come up! 

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• Madison Davis
• Criado 19 de junho de 2020 19:31
• 0 voto