Madison Davis
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Atividade mais recente por Madison Davis-
Madison Davis criou um artigo,
Quando eu perder o acesso ao Insights, ainda poderei ver os dados da Central de Ajuda, como pesquisas e visualizações?
Pergunta Quando eu perder o acesso ao Insights, ainda poderei ver os dados da Central de Ajuda, como pesquisas e visualizações? Resposta O conjunto de dados da Base de conhecimento recém-lançado pe...
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Madison Davis criou um artigo,
Posso compartilhar consultas com pessoas fora do Zendesk?
Pergunta Posso compartilhar consultas com usuários fora do Zendesk? Resposta Não, isso não é possível. No entanto, você pode compartilhar painéis com usuários externos. Como alternativa, você pode ...
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Madison Davis comentou,
Hi Anaïs! Your understanding is accurate. {{ticket.link}} will show you a full URL:-To agents, it will show yoursubdomain.zendesk.com/agent/tickets/123 -To end users, it will show yoursubdomain.zen...
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Madison Davis comentou,
Hey Rachel! Sorry for the delayed response. There's actually a default metric in the Knowledge Capture dataset called % Agent Engagement Rate that measures just this! It's also included on the defa...
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Madison Davis comentou,
Hello Anais! That sounds like a pretty confusing experience. Were you maybe replying to a closed ticket, and the reply created a follow up? And just to confirm, you were logged in as an agent, repl...
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Madison Davis comentou,
Hello Jean-Edouard! Today, we don't yet offer robust search-related data in Explore. You can view some basic search information about your Help Center as shown here, but if you need to get more det...
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Madison Davis comentou,
Hi Jacob! Sorry for the delayed reply. A query is executed when you access it - so either loading the query in Explore, or loading a dashboard that the query is placed on. It's also executed anytim...
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Madison Davis comentou,
Hi Bill! Sorry to hear this is happening and that it's proving confusing too! It sounds to me like you are reconfiguring settings in your Chat account, when what you need to do is follow along with...
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Madison Davis comentou,
Hi Raphael, I see that you submitted a ticket to our support team to look into this issue. I think it will be best to resolve this there so we can take a look at your account-specific settings and ...
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Madison Davis comentou,
Hi Edd! That's a strange one! I have a couple questions. Do your agents make outbound calls? Or are all your calls inbound? Are you using Zendesk Talk or a CTI integration with Talk Partner Edition?