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Colin Piper

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    315
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    59
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  • How can I create a Historical Backlog report in Insights for a specific customer?

    Respondida

    [Request]: Calling all Insight experts.... The Historical Backlog in Insights in great but you do not appear to be able to filter this by User or Organization. The Ticket Backlog History data set ...

  • # Tickets vs # Tickets Created

    Respondida

    I am trying to figure out why in Inisghts, the # Tickets metric and # Tickets Created metric are not equal for any given calendar month. I understand that these come from different data sets so are...

  • Tip: How to set a reminder on a ticket

    It is great to be able to put a ticket on-hold, but I am sure you have suffered from tickets remaining in that status for too long. Sure you could create an automation to change the state back to b...

  • Using zendesk tags in liquid markup

    Respondida

    I would like to change the text within a notification based upon the value of a tag. I know how to use an "If" in liquid markup to test the value of a field but has anyone got a neat way of detecti...

  • How to display live data

    Respondida

    I have a view in my ZD that displays a list of key customer tickets that have not been updated as per our internal goals. That's great but I need to put this view on my large tv screens as a remind...