Laura Desmond-Black
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Atividade mais recente por Laura Desmond-Black-
Laura Desmond-Black comentou,
Hi Zach, Good question. Even with the rich text editor Zendesk sends along a plaintext version of the email with the formatted one. In Gmail I can check for this on a particular message with the "...
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Laura Desmond-Black comentou,
Hi Vincent, That is a bug and we're looking at it now.
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Laura Desmond-Black comentou,
Hi Ravi, With the rich content editor you can drag and drop images directly into the comment field. When you start to drag in a file from your desktop you should see guides appear in the Zendesk ...
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Laura Desmond-Black comentou,
Hi Jason, We're actually at 70% as of yesterday afternoon, we forgot to update this article after increasing the number. We're continuing to rollout so we'll probably increase that number again t...
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Laura Desmond-Black comentou,
Hi Chris, Old replies should still be displaying properly - are you seeing Markdown characters in old replies? If so do you have a ticket example? Once you turn on the rich text editor we will p...
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Laura Desmond-Black comentou,
Hi Tomás, You might be interested a beta we are currently running that adds a WYSIWYG editor to tickets -- this editor will support tables. You can find out more about it here: https://support.ze...
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Laura Desmond-Black comentou,
Comentário oficial Hi Ktanner, There's not much data in Insights about Help Center yet. You will not be able to find out information like how many people signed up or which files were downloaded or most active user...
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Laura Desmond-Black comentou,
Happy Halloween Kristof! I'm glad it was easy enough to figure out what happened! I've certainly had some of those moments myself. While testing different workflows with a coworker I signed into...
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Laura Desmond-Black comentou,
Graeme's right, the agents you want to email will need to activate Insights before you can send them emails.
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Laura Desmond-Black comentou,
All of these are awesome, thanks everyone! Kirk - great collection of information, thanks for sharing!