Laura D.

1. Comunidade
2. Support - Zendesk-led Discussions
3. A history of Plain Text, Markdown & HTML at Zendesk

Hi Zach,  Good question. Even with the rich text editor Zendesk sends along a plaintext version of the email with the formatted one. In Gmail I can check for this on a particular message with the "...

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• Laura D.
• Criado 5 de janeiro de 2016 23:01
• 1 voto

1. Support
2. ...
3. Agent guide for Support
4. Viewing the HTML and original source for incoming tickets

Hi Vincent, That is a bug and we're looking at it now.

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• Laura D.
• Criado 17 de dezembro de 2015 22:31
• 0 voto

1. Support
2. ...
3. Tickets
4. Enabling formatting options for agents

Hi Ravi, With the rich content editor you can drag and drop images directly into the comment field. When you start to drag in a file from your desktop you should see guides appear in the Zendesk ...

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• Laura D.
• Criado 12 de outubro de 2015 17:03
• 0 voto

1. Support
2. ...
3. Tickets
4. Enabling formatting options for agents

Hi Jason, We're actually at 70% as of yesterday afternoon, we forgot to update this article after increasing the number. We're continuing to rollout so we'll probably increase that number again t...

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• Laura D.
• Criado 8 de outubro de 2015 19:19
• 0 voto

1. Support
2. ...
3. Tickets
4. Enabling formatting options for agents

Hi Chris, Old replies should still be displaying properly - are you seeing Markdown characters in old replies? If so do you have a ticket example? Once you turn on the rich text editor we will p...

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• Laura D.
• Criado 30 de setembro de 2015 16:47
• 0 voto

1. Support
2. ...
3. Agent guide for Support
4. Formatting text with Markdown

Hi Tomás, You might be interested a beta we are currently running that adds a WYSIWYG editor to tickets -- this editor will support tables. You can find out more about it here: https://support.ze...

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• Laura D.
• Criado 8 de setembro de 2015 16:18
• 0 voto

Comentário oficial

1. Comunidade
2. Support - Insights and Reporting Q&A
3. Extent of reporting features

Hi Ktanner,  There's not much data in Insights about Help Center yet. You will not be able to find out information like how many people signed up or which files were downloaded or most active user...

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• Laura D.
• Criado 16 de janeiro de 2015 21:51
• 0 voto

1. Comunidade
2. Support - Zendesk-led Discussions
3. Scary tickets stories!

Happy Halloween Kristof! I'm glad it was easy enough to figure out what happened! I've certainly had some of those moments myself.  While testing different workflows with a coworker I signed into...

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• Laura D.
• Criado 31 de outubro de 2014 20:01
• 0 voto

1. Comunidade
2. Support - Insights and Reporting Q&A
3. How do I email a report in Insights?

Graeme's right, the agents you want to email will need to activate Insights before you can send them emails. 

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• Laura D.
• Criado 1 de agosto de 2014 17:22
• 0 voto

1. Comunidade
2. Support - Zendesk-led Discussions
3. Community discussion: Do you use a "template" to author your KB docs?

All of these are awesome, thanks everyone! Kirk - great collection of information, thanks for sharing!

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• Laura D.
• Criado 3 de julho de 2013 16:20
• 0 voto