Crystal Little

1. Comunidade
2. Feedback on Guide
3. Improvements to Rapid Resolve

Hi Rob,  We asked Zendesk this same question, set up a report on a trigger that did not work. After following up again with Zendesk, the response was:   February 21, 2019 09:49 Hello Crystal‍,...

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• Crystal Little
• Criado 18 de maio de 2020 12:50
• 1 voto

1. Comunidade
2. Feedback on Guide
3. Improvements to Rapid Resolve

Any updates to the two points Terry noted? 

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• Crystal Little
• Criado 26 de setembro de 2019 18:22
• 1 voto

1. Support
2. ...
3. Reporting and performance
4. How do I add a row or column to display the sum of my metric?

Can you show how to do this in Explore please?   

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• Crystal Little
• Criado 26 de julho de 2019 16:57
• 0 voto

1. Support
2. ...
3. Reporting and performance
4. Why am I receiving unexpected bad satisfaction ratings?

We saw this issue a few months ago and have had several again this week.  Any update on the Zendesk side for a fix? 

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• Crystal Little
• Criado 6 de dezembro de 2018 20:36
• 2 votos

1. Comunidade
2. Insights Q&A
3. Insights recipe to for Chat to ticket metrics?

Great question, I'd like to be able to do this as well.

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• Crystal Little
• Criado 16 de agosto de 2018 15:55
• 0 voto