Jhoan Zabala
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Jhoan Zabala comentou,
Hi Rob. I agree with you, I only offered a solution to this case, is an alternative for who they can implement in this way.
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Jhoan Zabala comentou,
Hi Darren. The solution is this: Add a trigger that calls a webhook, in that webhook you add the url of the zendesk request to modify tickets, inside the json body you put the id of your final us...
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Jhoan Zabala comentou,
Hi @Mark Hinson! Follow the next steps: 1- Go to configuration -> extensions2- Add destination -> HTTP destination3- Add a title for the destination4- Add the following url: https://subdomain.zende...
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Jhoan Zabala comentou,
@Avi Yes, the mails are valid but it is actually how you clarify in the end, if you do it like this, you can fail later because a user can change mail, more feasible is by the user ID, this functio...
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Jhoan Zabala comentou,
For those who still can not, the solution is: add a trigger that calls a webhook, in that webhook you add the url of the zendesk request to modify tickets, inside the json body you put the id of yo...
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Jhoan Zabala comentou,
Wait for response.
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Jhoan Zabala comentou,
Okay, I'll be reviewing, thank you very much for the support.
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Jhoan Zabala comentou,
Hello, I agree, although I have spoken with a support person of zendesk and he has indicated to me that this functionality is possible to develop it with the V2 framework. I have not found in the d...
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Jhoan Zabala criou uma publicação,
Hide end-user fields
RespondidaI have a question:Can I hide certain user fields so that an agent or user can not edit them? I would like to hide certain fields from the end user's information or block them in some way so that th...