
David Raboy
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Atividade mais recente por David Raboy-
David Raboy comentou,
Thanks Nikolaj! Just updated the code. Didn't notice it earlier.
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David Raboy criou uma publicação,
Customize User Segment Restriction Behavior
Does anyone know of way to customize the user segment behavior in Guide? The user segment is for restricting access to sections to only signed in users. However what if I want to have a whiltelist...
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David Raboy criou uma publicação,
Outlook forward to ZenDesk add-in
Outlook Add-in Forward to Zendesk Link to open source code: https://github.com/dbr2hb/Outlook-to-Zendesk Note: currently this is windows only. For those that have tried using the Outlook to Zendesk...
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David Raboy comentou,
Hello. Just thinking off the top of my head here and haven't tried this, but I think you may be able to do this through a combination of triggers and conditional fields? Take a look at this tips ...
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David Raboy comentou,
No problem. Happy to assist. The more questions the more I and we all learn.
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David Raboy comentou,
I got this to work ok. I think the instructions need to be updated and re-written a bit.. (Jessica, et al ZD moderators, let me know if you want me to do that.). What you have to do is when you ge...
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David Raboy comentou,
I believe you can do this by adding in the email address of the new user instead of a name. From the article below: "Tap No requester and select a user to designate as the ticket requester, or ente...
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David Raboy comentou,
Not sure what type or what application your describing, but Zendesk does provide a robust API that should allow you to do just about anything and there are lots of Zendesk Partners that are experts...
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David Raboy comentou,
Hi Mary, I think you can do what you want using labels and tiny bit of customization. Check out these two links below on the use of labels and a nice workaround which should work for what you want ...
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David Raboy comentou,
Hi Elizabeth, I think you can do this. Here is an article with basically what you want to do. The only difference is this sends a different email message for an agent created ticket on behalf of...