David Raboy

1. Comunidade
2. User Tips & Tricks
3. How to quickly add an outside (or non-helper) link in your header or other pages in your Guide theme

Thanks Nikolaj!  Just updated the code.  Didn't notice it earlier. 

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• David Raboy
• Criado 5 de setembro de 2019 19:06
• 0 voto

1. Comunidade
2. Support Q&A
3. SLA Comments/reason

Hello.   Just thinking off the top of my head here and haven't tried this, but I think you may be able to do this through a combination of triggers and conditional fields? Take a look at this tips ...

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• David Raboy
• Criado 15 de fevereiro de 2018 16:47
• 0 voto

1. Comunidade
2. Support Q&A
3. How do we add a new user/requester to Android app?

No problem. Happy to assist. The more questions the more I and we all learn.

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• David Raboy
• Criado 13 de fevereiro de 2018 15:59
• 0 voto

1. Comunidade
2. Support Q&A
3. How do we add a new user/requester to Android app?

I got this to work ok. I think the instructions need to be updated and re-written a bit..  (Jessica, et al ZD moderators, let me know if you want me to do that.). What you have to do is when you ge...

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• David Raboy
• Criado 12 de fevereiro de 2018 22:07
• 0 voto

1. Comunidade
2. Support Q&A
3. How do we add a new user/requester to Android app?

I believe you can do this by adding in the email address of the new user instead of a name. From the article below: "Tap No requester and select a user to designate as the ticket requester, or ente...

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• David Raboy
• Criado 12 de fevereiro de 2018 21:31
• 0 voto

1. Comunidade
2. Guide Q&A
3. Can I integrate Zendesk Community into my commercially available application?

Not sure what type or what application your describing, but Zendesk does provide a robust API that should allow you to do just about anything and there are lots of Zendesk Partners that are experts...

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• David Raboy
• Criado 12 de fevereiro de 2018 20:38
• 0 voto

1. Comunidade
2. Guide Q&A
3. Can a new field be added to all articles?

Hi Mary, I think you can do what you want using labels and tiny bit of customization. Check out these two links below on the use of labels and a nice workaround which should work for what you want ...

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• David Raboy
• Criado 12 de fevereiro de 2018 20:32
• 0 voto

1. Comunidade
2. Support Q&A
3. Trigger to tag tickets created on behalf of the end user

  Hi Elizabeth, I think you can do this.  Here is an article with basically what you want to do. The only difference is this sends a different email message for an agent created ticket on behalf of...

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• David Raboy
• Criado 12 de fevereiro de 2018 02:22
• 0 voto