Dru Kepple
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Atividade mais recente por Dru Kepple-
Dru Kepple comentou,
+1. Just ran into this myself. Is it because of this that the instant search suggestions are only articles? I would assume, that if I scoped a search bar within a forum topic, that I'd get forum po...
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Dru Kepple comentou,
Thanks for the tip, but I was hoping to do this without clientside JS. Seems like a simple enough ask of Handlebars...
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Dru Kepple criou uma publicação,
Customizing placeholder text in search
I'm trying to do something like this on, for instance, the Community Topic Page: {{search scoped=settings.scoped_community_search submit=false placeholder='Search {{topic.name}}'}} So that, dependi...
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Dru Kepple comentou,
Yes, I saw that announcement, and it's great news. Unfortunately we use GitLab so I didn't look at it too hard.
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Dru Kepple comentou,
Thank you for the tip, Brett. The fact that it's possible to hid ticket fields via 3rd party app inspired me to look for the way that that's done. I've been able to incorporate the field hiding int...
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Dru Kepple comentou,
I tried the Conditional Fields App and it doesn't work for me. I suppose I'm trying to use it in a way that it wasn't intended, but I've tried adding my extra fields, along with a new checkbox, and...
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Dru Kepple comentou,
+1: I think it's kind of silly that on the user's list of requests (https://subdomain.zendesk.com/hc/en-us/requests), the "last activity" column — along with the "last activity"...
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Dru Kepple criou uma publicação,
Multiple Ticket Forms, but can use only one?
RespondidaI've set up an extra ticket form that's not normally used. Agents normally utilize the default form, and it's long enough as it is, so for extra data that is normally only used by the managers to t...
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Dru Kepple comentou,
+1 for this feature. We're in a similar situation where our end users would prefer some anonymity. Thank you for letting us know that you're looking into it, at least.
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Dru Kepple comentou,
One more +1. My use case: We're in the situation of need to "backfill" data for metrics purposes. As we use the platform we make changes, add data, migrate this or that...it's easy enough...