Jessica Blake
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Atividade mais recente por Jessica Blake-
Jessica Blake comentou,
Hi Jessica, You'll just want to add the attribute 'Ticket created - Year' to your columns, then the table should be ordered from October - September. Let me know how you go!
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Jessica Blake comentou,
Hi Brandon, We actually already have a similar recipe for you here: Percentage of calls answered in 30 seconds Let me know if you have any problems modifying that to suit your needs.
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Jessica Blake comentou,
Hi Tina, You should be able to add a Time - Ticket update attribute to filter by a certain time period. Check out Editing dates and date ranges for more information on filtering with date attribut...
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Jessica Blake comentou,
Hi Danie, The page that a chat was initiated from is not data that is available in the Chat dataset per the documentation here. I did come up with an idea for you on how you could track this howeve...
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Jessica Blake comentou,
Hi Jakob, You might find it easier to get the information you are after in the Backlog history [default] dataset. This dataset will show you the number of unsolved tickets at any given date. Check ...
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Jessica Blake criou um artigo,
Como posso mover uma consulta do Explore de um conjunto de dados para outro?
Pergunta Como posso mover uma consulta do Explore de um conjunto de dados para outro? Resposta Para mover sua consulta para outro conjunto de dados, você precisará clonar a consulta. No Zendesk...
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Jessica Blake criou um artigo,
Por que minhas métricas de chamada não estão adicionando corretamente no Insights?
Pergunta Por que a soma das chamadas do Talk recusadas, perdidas, aceitas e abandonadas não é igual ao número de chamadas recebidas no Insights? Resposta As chamadas telefônicas são formadas por ...
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Jessica Blake comentou,
Hi Adnan, Thanks for reaching out in our community! The simplest way to achieve this would be to use filters within a query to show the tickets created that day. Please check out the screenshot bel...
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Jessica Blake comentou,
Hi VK, Thanks for reaching out in our community! Based on the information you have provided so far you should be able to create a query (or possibly multiple queries) that meet your needs. The reas...
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Jessica Blake comentou,
Hi Sarah, I did a quick check on this, and the reason that some ticket updates won't include the country would be because in some cases Zendesk wouldn't be able to identify the country the update c...