Max McCal
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Max McCal comentou,
Hi, Pertti Kangas - I totally appreciate that changes like these are hard to take when you've built up your workflow a specific way. We do hope that this won't be something we have to enforce forev...
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Max McCal comentou,
Comentário oficial Hey, thanks for posting this. It's been a subject of discussion for some time internally. We talked about this today, and we've decided to make the change. It will take a few weeks to make sure we'...
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Max McCal comentou,
Hi, sorry for the delay and thank you for the reminder, Gerben. We have a fix ready and are working on a roll out plan. We'll update this thread again once that's ready.
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Max McCal comentou,
Hey, all - We're investigating this bug at the moment and will provide updates as soon as we can. No decisions made yet today, but I wanted to post again so you'd know we're looking.
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Max McCal comentou,
Thanks, Jason. No plans for that right now, but we are working broadly on a major overhaul to how permissions in Zendesk can be defined, and this will hopefully be possible down the road.
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Max McCal comentou,
Hey, all - If you're looking to add permissions to access the Talk Dashboard to your agents, you can. It requires Support Enterprise custom roles. You can add the permission to individual roles:
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Max McCal comentou,
Comentário oficial Hey, Mark - This is something we're investigating, but I don't know when this might happen, or what form it would take. Definitely a common point of feedback, and something we're keen to take on.
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Max McCal comentou,
Ed McGough - I added a line about the Tickets API. Open to feedback on how to clarify. My note about /tickets links to the same article you did.
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Max McCal comentou,
Adam Reid - The create many endpoint is included with /tickets (i.e. POST /api/v2/tickets/create_many.json) and is therefor not affected by this change. As to the part of the message you called ou...
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Max McCal comentou,
Carolina Speroni - Yes, the placeholder should always be affected.