Max McCal
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Atividade mais recente por Max McCal-
Max McCal comentou,
Hi, Peider - Since the time of the last update here we have assigned one of our development teams to this issue. At present we are finalizing technical decisions and implementing a solution for vi...
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Max McCal comentou,
Hey, Lila - My apologies for the lack of response, I apparently was unsubscribed from this thread! Our long term goal is to create a granular system for permissions application like you're discuss...
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Max McCal comentou,
Hi, Marci - If you turn on the "Anyone can submit tickets" feature, users can create a password, but they are not required to. I would recommend opening a ticket with our support team.
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Max McCal criou um artigo,
Anúncio de aprimoramento de funções personalizadas de agentes
Data do anúncio Disponível 8 de dezembro de 2020 8 - 9 de dezembro de 2020 O que mudou? Em 7 de dezembro de 2020, a Zendesk aprimorou o recurso de funções personalizadas de agentes, o que p...
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Max McCal criou um artigo,
Atualização da interface do usuário do gerenciamento de funções personalizadas
Data do anúncio Implementação 26 de outubro de 2020 26 de outubro de 2020 a 9 de novembro de 2020 A partir de 26 de outubro de 2020, você notará que melhorias foram implementadas na...
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Max McCal comentou,
Comentário oficial I wish I could have been making this post much sooner, but we are glad to say this has been achieved. We now use the words "Blocklist" and "Allowlist" in all Zendesk products. Please let us know if...
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Max McCal comentou,
Hey, thanks for posting this. It's been a subject of discussion for some time internally. We talked about this today, and we've decided to make the change. It will take a few weeks to make sure we'...
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Max McCal comentou,
Thanks, Jason. No plans for that right now, but we are working broadly on a major overhaul to how permissions in Zendesk can be defined, and this will hopefully be possible down the road.
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Max McCal comentou,
Hey, all - If you're looking to add permissions to access the Talk Dashboard to your agents, you can. It requires Support Enterprise custom roles. You can add the permission to individual roles:
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Max McCal comentou,
Comentário oficial Hey, Mark - This is something we're investigating, but I don't know when this might happen, or what form it would take. Definitely a common point of feedback, and something we're keen to take on.