Charles Nadeau
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Charles Nadeau comentou,
Hi Sally Anne, I'm not sure if there's a solution for Unbabel. The Zendesk Docs team doesn't use Unbabel or any connector to manage article translations. You could use a script to rewrite the image...
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Charles Nadeau comentou,
Hi Valery, unfortunately we don't have a script for the use case I'm describing. Our team publishes articles manually. To track which article in Help Center that a DITA file corresponds to, we use ...
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Charles Nadeau comentou,
Hi Eric, Requests in the Help Center API don't count against the rate limit of the Support API, but the Help Center API still has the same limits as the Support API and they also depend on your Sup...
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Charles Nadeau comentou,
Hi Valerie, thanks for the thoughtful comments. Problem #1: Publishing. > when you add more articles to the section there is no way to identify which articles need to be updated and which need to b...
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Charles Nadeau comentou,
Just to step in here quickly. A condition is anything that resolves to true or false. You basically create the condition you want to meet. Example: {{#if name == 'Foo'}}
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Charles Nadeau criou um artigo,
Adição de canais do Sunshine Conversations ao Espaço de trabalho do agente do Zendesk
Este artigo apresenta uma visão geral sobre como adicionar canais do Sunshine Conversations ao Espaço de trabalho do agente do Zendesk. Este artigo abrange as seções a seguir: Visão geral sobre ...
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Charles Nadeau comentou,
Hi KC, The cookbook relies heavily on jQuery. The Copenhagen v2 theme removed the jQuery library but you can add it back. Here are the instructions: https://support.zendesk.com/hc/en-us/articles/36...
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Charles Nadeau comentou,
Hi Maria, I pushed example files to the docs folder in the repo. See example-handoffs.json and example-localized_content.json. Thanks. Charles
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Charles Nadeau comentou,
It turns out the Google Analytics code uses jQuery extensively (anything with a $ is jQuery) and needs to be rewritten for Copenhagen v2 using standard JavaScript. The simplest solution would be to...
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Charles Nadeau comentou,
Hi Kate and Joey, You can replace the following jQuery opening: $(document).ready(function() { with the JavaScript equivalent: document.addEventListener('DOMContentLoaded', function() {