Charles Nadeau

1. Guide
2. Getting started with Guide
3. Getting started with Guide: Setting up

Hi Dennis, I updated the link. Thanks for bringing it to our attention. You can get started with the Guide developer resources at https://support.zendesk.com/hc/en-us/articles/360002101028.

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• Charles Nadeau
• Criado 19 de março de 2020 16:33
• 0 voto

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. How product docs are produced at Zendesk

Hi Shay, I assume you're referring to the gist at https://gist.github.com/chucknado/40ff923e6a2eef6ad529bf32cd12640f? The error could mean the API didn't find any of the following records in your a...

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• Charles Nadeau
• Editado 11 de março de 2020 23:18
• 2 votos

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. How product docs are produced at Zendesk

Thanks, Scott. For those who want to learn more, see Indirect key-based addressing on www.oxygenxml.com. In our case, we use production urls in all DITA topics. If a linked article doesn't exist on...

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• Charles Nadeau
• Editado 19 de fevereiro de 2020 20:04
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1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

New Sunshine EAP to work with your data: Sunshine Data Manager The Sunshine Data Manager gives you full control over your Sunshine custom objects and relationships in Admin Center. Previously you c...

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• Charles Nadeau
• Criado 6 de janeiro de 2020 20:57
• 0 voto

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. How product docs are produced at Zendesk

Hi Chuck, Ephemeral content like release notes and announcements don't follow the same process. This content is produced by program or product managers directly, not the Docs team. It's all a manua...

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• Charles Nadeau
• Editado 21 de novembro de 2019 18:25
• 0 voto

1. Guide
2. ...
3. Help Center customization
4. Publishing and syncing copies of articles in Help Center with the API

Hi Christophe, The use case in this article is really about publishing the same article in different sections of the same Help Center. You can still use the Help Center API to publish content maint...

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• Charles Nadeau
• Criado 21 de novembro de 2019 16:58
• 0 voto