Luke Behnke
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Atividade mais recente por Luke Behnke-
Luke Behnke comentou,
Comentário oficial Hey everyone! Update on this EAP: we've fixed a number of bugs and issues (including the reply issue... please let us know if that is still happening, as we confirmed it was fixed for a number of c...
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Luke Behnke comentou,
Comentário oficial Boa tarde, Rodrigo! Good questions. 1) This being an Early Access Program, we have not yet internationalized the Bot. I'll note that in our documentation so that is more clear. We may eventually do...
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Luke Behnke comentou,
Comentário oficial Update here for people that are listening in: we are addressing an issue with replies being sent back to Discord that seems to occur for some customers intermittently. Will post an update as soon a...
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Luke Behnke comentou,
Hey all. This was fixed a few weeks ago and it seems like we may have introduced a regression. We are looking into it and will keep you all up to date on this.
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Luke Behnke comentou,
Hey all. Will connect with you directly to get the reply issue and the permissions issue troubleshooted. Sorry about this!
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Luke Behnke comentou,
@Le Giang Anh -- I like that suggestion, I could see that as a configuration setting of the bot, i.e. either you type "/support" in any channel to create a ticket, or any post in a certain channel ...
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Luke Behnke criou uma publicação,
Joining the Discord Integration EAP
Zendesk is releasing an integration with Discord! To request access, simply fill out this form: zendesk.com/discord. Once you fill out the form, you will receive an installation link via email. Ple...
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Luke Behnke comentou,
Hi @Jeff. We periodically move customers between Pods to load balance traffic. This is not a temporary move. Though as our customer count grows and different accounts grow in different Pods, anothe...
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Luke Behnke comentou,
Comentário oficial Hi Matt -- thanks so much for the detailed post here. This is really great feedback, and it definitely resonates with what we are hearing as we roll this out to customers. You are indeed doing our ...
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Luke Behnke criou um artigo,
O que é um Pod?
A Zendesk possui data centers no mundo inteiro com o intuito de atender às necessidades de desempenho e de dados de nossos clientes. Cada um desses data centers contém um ou mais Pods (pontos de en...