Tony Roma
Technical and UX writer at Insightly CRM. As our Help Center content grows, I'm striving to learn more about better content management outside of Zendesk for authoring, reviewing, and revision tracking. All while being able to publish to HC. Whew!
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Tony Roma comentou,
Thanks to the team for wrestling with this. Deciding how to handle breadcrumbs with something like this is a tough challenge. It never worked very well when we were using WordPress.
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Tony Roma comentou,
Ryan! Woot! :D Can't wait to give it a try.
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Tony Roma comentou,
Elliott B. over at Zendesk Support pointed me in a direction that I worked out about a year ago. I inserted the following Ajax request above the $(document).ready(function() { line in the JS editor...
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Tony Roma comentou,
@Michael: Do you have breadcrumbs above the article content? I'm wondering what that would look like with an article posted in multiple sections.
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Tony Roma comentou,
@Erica Thanks, Erica. Done. Remember everyone, your vote counts! ;)
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Tony Roma comentou,
The latest updates got us trying the widget, again, but the CSS issues are a problem. I also just discovered that if a user clicks a link in a "widgeted" article to another article, it opens a new ...
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Tony Roma comentou,
@Steve Thanks for mentioning Madcap Flare. I'm looking into it now as a possible content authoring and management tool. Zendesk is a ticketing system that has tacked on other functions and features...
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Tony Roma comentou,
Hi Sandra, Just getting back to metrics after focusing on my main responsibility as Insightly's product writer for a bit. (The Many Hats situation of life at a start-up!) Our custom dimension is av...
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Tony Roma comentou,
That's a good point, Sandra. The "Capture submit request event"/'Submit Request' would be better labeled "Capture initiate request event"/'Initiate Request'. Thanks for the code, Andrew.
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Tony Roma comentou,
Hi, I'm wondering what the impact of selecting http: rather than https: is for the Website URL field, and what would happen if I switched it. I'm in the process of re-implementing GA on our help c...