Eitan Blumin
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Atividade recente por Eitan Blumin-
Notifications about Talk account (or other) being suspended
Today we found out that our Talk account was suspended (for a currently unknown reason). Zendesk have re-activated it after I placed a phone call with their support. The real problem is that we did...
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Proper SLA methodology with Incidents & Problems?
Hi, I would like to ask how should we combine our usage of Incidents & Problems, with our SLA policies? Let's say, for example, that we have SLA set up with a certain maximum time between replies.W...