Andy R
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Andy R criou uma publicação,
Attribute ID consistency in datasets
In order to get around the limits in Explore we need to export data for analysis in other BI tools. This is hard to do when IDs are not present in all dataset types. Example: In Knowledge Capture d...
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Andy R criou uma publicação,
Knowledge Capture - Add search as an event
In KCS searching is a particularly important technique that we want to measure as an activity. Please add "search" as a Knowledge Capture event to the dataset.
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Andy R criou uma publicação,
Knowledge Capture: Search draft articles
When using the KC app one should have the ability to search draft articles. Articles that are in draft might still have tremendous value to others as they can use and contribute to work-in-progress...
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Andy R comentou,
Brendan thanks but the biggest concern for us is that ticket conversation history might contain PII and there is no way to remove anything from closed tickets and we can't delete conversation histo...
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Andy R comentou,
Kay thank you so much for that insight, that is very much what we are looking for. Zendesk has informed me that they are working on a service for amending closed tickets but it does not include the...
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Andy R comentou,
Right Kay - so are customers of Zendesk actually deleting tickets to comply with GDPR? What then about all the historic data that will be lost which is needed for statistical purposes? Are customer...
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Andy R comentou,
Thanks Chris Bulin. What do you do about tickets that are already closed?
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Andy R comentou,
I request that this app is free for Enterprise customers
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Andy R criou uma publicação,
GDPR - Ticket deletion best practice?
Hello fellow users of Zendesk. May I ask what your ticket deletion best practices are in terms of complying with GDPR but still keeping historical data like ticket creation count?
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Andy R comentou,
Simon Lee You can't do that on Closed tickets though. Which is our exact problem.