Howard
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Howard comentou,
Yes, when can we have a response?
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Howard criou uma publicação,
reporting on a specific customer tag, by agent, in explore
Hi. We have a tag "5time" I need to report on tickets by agent, for a given period, with this tag.I need the ticket numbers too. I haven't reported on tags before, or created custom metrics yet, b...
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Howard comentou,
I also agree, the ability to auto log agents out at the end of the work day should be an option and I am disappointed that introducing this additional functionality isn't seen as a priority.
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Howard criou uma publicação,
Abandoned Inbound Calls - Explore 2) Questions
1) Looking in Call History (Talk enterprise) I can see various classifications of Abandoned: Abandoned on hold Abandoned in que Abandoned in voicemail Can I report on these separate classification...
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Howard comentou,
Hi Louse, Yes I do mean Zendesk Talk. I have created some new dashboards and they work great, but my question asks how do I add in days worked by agent to get to calls, tickets etc by day worked. M...
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Howard criou uma publicação,
Explore - Adding in Days Worked at agent level
RespondidaNew to Zentalk (6 weeks in) and still learning Explore and wondering if and how I can build into my reports the days worked at an individual agent level. Will I have to export the data into excel ...
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Howard comentou,
I think I have fixed this. I was using the function COUNT instead of D_COUNT.
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Howard comentou,
here is a screen shot - my explore report and zen talk default report - different data
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Howard criou uma publicação,
Explore Reports Seem To generate Bad Data
RespondidaI am new to explore and earlier this month I created some basic reports - talk, chat, tickets. I am using Time filters, but the numbers generated don't match the numbers I am expecting. The ticket ...
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Howard comentou,
Hi Thank you for your swift reply. Much appreciated. I am new to Talk - we went live last week, and ,my colleague to did much of the set up is on leave this week. Could you guide me how to set up ...