Lisa Kelly
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Atividade total365
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Atividade mais recente por Lisa Kelly-
Lisa Kelly comentou,
Slava Skorbezh Messaging channels (including SunCo) aren't supported, yet. But, this feature is on our roadmap.
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Lisa Kelly comentou,
Hi Lorenzo Testini On Thursday, April 8, the Community is hosting an event on Getting to know Trigger Categories and Redaction in Agent Workspace in Support. From 11:00 am - 11:45 am CST, we’ll be ...
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Lisa Kelly comentou,
Reply to Tommy B A couple items to check: This feature requires the Zendesk Agent Workspace. Do you have the workspace enabled on your account? Make sure you hover your mouse over the thread (pau...
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Lisa Kelly comentou,
CJ Johnson Any admin with the Agent Workspace enabled can redact content. Agents must have permissions to delete tickets to redact content.
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Lisa Kelly comentou,
Hi Lila KingsleyThe March 31 deadline for migration to trigger categories has been extended to give customers more time to make the change. We will notify you when a new date is available. Nina Olding
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Lisa Kelly comentou,
Michael Rieder. Hi Michael, this article on Serving chats is for agents using Chat in the Zendesk Agent Workspace, not for Admins who are setting up the workspace. We cover the Department configu...
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Lisa Kelly comentou,
Hi ConzaUnfortunately, you can't configure the order of new comments in tickets. In the agent workspace, to be compatible with chats and social messages and provide a more-natural conversation flow...
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Lisa Kelly comentou,
Rob, You can disable manual ticket tagging and you can disable automatic ticket tagging, but you cannot disable a tag. You have to delete it. Lisa
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Lisa Kelly comentou,
Hi OscarDid you try enabling this type of attachment from your Chat dashboard? Sign in as a Chat admin. Open the Chat dashboard. Navigate to Settings > Account > File sending. Then, add .doc as a...
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Lisa Kelly comentou,
Hi Trinity OpokaThat's a good idea. Zendesk has some great training courses. Click here for details.