Nicolas Bergeron
Director, Customer Success @ Upchain
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Atividade mais recente por Nicolas Bergeron-
Nicolas Bergeron comentou,
Hi, i have maybe a stupid question but i am scratching my head on it. As per header when defining SLA policies, the sentence is the following from Zendesk: A service level agreement (SLA) is a con...
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Nicolas Bergeron comentou,
thank you for sharing this recipe ! excellent
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Nicolas Bergeron comentou,
Would be good to have such report - it helps to understand if we are falling behind per customer !! can't see how it is not possible with today's BI solution.
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Nicolas Bergeron comentou,
Adding also to this thread, just started to use Zendesk with my largest customer - they said it is a must have for them to have additional information for ticket they know are on hold on our end as...
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Nicolas Bergeron comentou,
Hi Autumn and all, thank you for this solution. Out of curiosity and as a none developer, any chance we can add two custom fields? thank you !
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Nicolas Bergeron comentou,
i concur too... being able to pull and automatically send a report to a key stakeholder for one organization is a must have. right now i have to work through a special view with "only" 10 columns (...
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Nicolas Bergeron comentou,
hi Nicole, in todya's world with UX is king, a click less can be only beneficial to the end user, the ticket form is basically specific to their need from the get go vs having to select "i am part ...
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Nicolas Bergeron comentou,
Hi Nicole, thanks for following up on my comment. Same as the above, depending on the organization of the requester (i.e. based on the fact the end user belong to a specific organization), i would ...
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Nicolas Bergeron comentou,
quick question, can we also test integration with the sandbox, for example from our Salesforce sandbox?
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Nicolas Bergeron comentou,
+1 for historical customers (on prem) i may need to collect more information vs my SaaS customer...