Nicolas Bergeron

1. Support
2. ...
3. Reporting
4. Defining and using SLA policies (Professional and Enterprise)

Hi,  i have maybe a stupid question but i am scratching my head on it. As per header when defining SLA policies, the sentence is the following from Zendesk: A service level agreement (SLA) is a con...

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• Nicolas Bergeron
• Criado 13 de novembro de 2018 20:42
• 0 voto

1. Comunidade
2. User Tips & Tricks
3. Create a Running Backlog for a Specific Customer

thank you for sharing this recipe ! excellent

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• Nicolas Bergeron
• Criado 8 de novembro de 2018 03:32
• 0 voto

1. Comunidade
2. Support Q&A
3. How can I create a Historical Backlog report in Insights for a specific customer?

Would be good to have such report - it helps to understand if we are falling behind per customer !! can't see how it is not possible with today's BI solution.

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• Nicolas Bergeron
• Criado 8 de novembro de 2018 01:55
• 0 voto

1. Comunidade
2. Feedback on Guide
3. Customize the End User Requests View

Adding also to this thread, just started to use Zendesk with my largest customer - they said it is a must have for them to have additional information for ticket they know are on hold on our end as...

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• Nicolas Bergeron
• Criado 13 de outubro de 2018 23:48
• 1 voto

1. Comunidade
2. Feedback on Guide
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi Autumn and all, thank you for this solution. Out of curiosity and as a none developer, any chance we can add two custom fields? thank you !

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• Nicolas Bergeron
• Criado 13 de outubro de 2018 23:47
• 1 voto

1. Comunidade
2. Feedback on Explore
3. Add ability to send reports to end users (not just PDFs of Dashboard)

i concur too... being able to pull and automatically send a report to a key stakeholder for one organization is a must have. right now i have to work through a special view with "only" 10 columns (...

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• Nicolas Bergeron
• Criado 13 de outubro de 2018 00:17
• 1 voto

1. Comunidade
2. Feedback on Support
3. Conditional ticket forms based on organization

hi Nicole, in todya's world with UX is king, a click less can be only beneficial to the end user, the ticket form is basically specific to their need from the get go vs having to select "i am part ...

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• Nicolas Bergeron
• Criado 27 de setembro de 2018 00:57
• 0 voto

1. Comunidade
2. Feedback on Support
3. Conditional ticket forms based on organization

Hi Nicole, thanks for following up on my comment. Same as the above, depending on the organization of the requester (i.e. based on the fact the end user belong to a specific organization), i would ...

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• Nicolas Bergeron
• Criado 22 de setembro de 2018 16:17
• 2 votos

1. Cross Product
2. ...
3. Managing cross-product features
4. Testing changes in your Standard sandbox (Enterprise)

quick question, can we also test integration with the sandbox, for example from our Salesforce sandbox?

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• Nicolas Bergeron
• Criado 22 de setembro de 2018 02:57
• 0 voto

1. Comunidade
2. Feedback on Support
3. Conditional ticket forms based on organization

+1  for historical customers (on prem) i may need to collect more information vs my SaaS customer...

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• Nicolas Bergeron
• Criado 21 de setembro de 2018 03:03
• 0 voto