Violeta Micu
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Violeta Micu comentou,
Unfortunately, i have 200 tags and new ones each week. I will use the formula as it is currently and i want to ask you something. Why it happens sometimes that metrics are affecting each others res...
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Violeta Micu comentou,
Thanks @... for your answer and interest. So we are using Macros to define some templates for your 1st Level agents that sent replies to the customers. The Templates make their life easier because ...
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Violeta Micu comentou,
Hello @..., me again. I applied the metric you recommend: IF (([Ticket status - Unsorted] = "Solved" OR [Ticket status - Unsorted] = "Closed") AND INCLUDES_ALL([Ticket tags], "tmplt%"))THEN [Ticket...
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Violeta Micu comentou,
yes it works @.... Thanks a lot :) !
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Violeta Micu comentou,
Hi @... is there anyway that i can use a similar function with "Like" in SQL? I would like to get a report that INCLUDES all tags that contain a certain word. I have 200 tags that contain: "tmplt_...
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Violeta Micu comentou,
Thank you Devan - Community Manager, i already provided you with the tests that some of our agents did.
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Violeta Micu comentou,
Hello, A vote from my side as well :(. Thanks, Vio
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Violeta Micu comentou,
Hi Tamiris Alves , I am interested in the resolution you received? Are the delay issues solved now? Cause i have the same problem. Thanks a lot! Vio
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Violeta Micu comentou,
Totally agree with Marta :)
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Violeta Micu criou uma publicação,
Talk - Product Feedback Page
"No one knows our products better than you, our users. We love hearing about how you use our tools and what would make them better. " Yes, we know your products better but we would also like to se...