Violeta Micu
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Atividade mais recente por Violeta Micu-
Violeta Micu comentou,
Hi AndyR, Do you see any error in the bottom of your Explore window? It should be something with red (if it is).
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Violeta Micu comentou,
Hello Hope, If i understood correctly, your question is how to skip the step of choosing the form in your Help Center. So your customers will be able to see directly the first question in the form ...
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Violeta Micu comentou,
Hi guys, I have a quick question. Do you know what will happened if i will deactivate a Form? I want to deactivate 2 of them because they are old but i want to be able to see them in reporting. ...
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Violeta Micu comentou,
Hello, Do we have the possibility to remove this option "Assume identity" from the agent role? I have to mention that i want to keep the possibility for the agents to edit and create profiles becau...
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Violeta Micu comentou,
Hi guys, Any solution here? Thank you, Vio
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Violeta Micu comentou,
Hello Mari, You can check Eugene's answer: "At the moment tag-based formulas are easily hitting the system 50K row limit. Which means that Explore will look through 50K ticket/tag combinations at...
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Violeta Micu comentou,
Hello Amy, Can you please help me to achieve this as well In Explore? :( Thank you, Violeta
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Violeta Micu comentou,
Hello, There are 2 ways to see the Follow up tickets in explore. Dataset: Ticket Events 1. This solution helps you to see quickly how many follow-up tickets you have: Metrics: Tickets created Filte...
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Violeta Micu comentou,
Hello, I need your help because i have to create the following report: - how many tickets were in Tier 2 at choosen date - how many tickets have been assigned to each Tier 2 agent in the date that ...
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Violeta Micu comentou,
Hi guys, I also tried all options provided by you and unfortunately i cannot see any value as a result. The last one i tried is the folowing: Please let me know if i did any mistake or i should cr...