Sarah Collins

1. Comunidade
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

Thanks for the comment, Jonathan - summarised brilliantly, not missing anything, it’s Zendesk who are missing what end users clearly need. Hopefully Zendesk will see our comments and make this sma...

• Visualizar comentário
• Sarah Collins
• Criado 23 de junho de 2018 06:43
• 0 voto

1. Comunidade
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

It's worked for me too (please note - our provider needed to have administrator permissions to make the changes). Unfortunately the end user still needs to scroll to the bottom of the screen to fin...

• Visualizar comentário
• Sarah Collins
• Criado 22 de junho de 2018 15:15
• 0 voto

1. Comunidade
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

Thanks, Kevin Have just forwarded your instructions onto my provider, as I am an end user and only have very limited options and gather it's something they need to change at their end.  

• Visualizar comentário
• Sarah Collins
• Criado 22 de junho de 2018 14:43
• 0 voto

1. Comunidade
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

Am I being simple, but I can't see 'Guide admin > Settings' within my Zendesk account.

• Visualizar comentário
• Sarah Collins
• Criado 22 de junho de 2018 13:31
• 0 voto

1. Comunidade
2. Feedback on Guide
3. [COMPLETED] Allow control of the order of comments for end users

Please sort this asap, really can't believe something that would be so easy to fix, has taken seven years and still not at the top of your list, lets hope the product team has 'bandwidth' to addres...

• Visualizar comentário
• Sarah Collins
• Criado 20 de junho de 2018 11:16
• 0 voto