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    Steve comentou,

    Actually, I think I answered my own question by adding another condition to the "Notify requester of received request" trigger: Status - Is Not - Closed. Since my other trigger sets these particula...

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    Steve criou uma publicação,

    Prevent certain tickets from notifying agents


    We're using the built-in "Notify requester of received request" trigger to alert us to all new tickets, but there are certain tickets (mostly auto-generated emails from a couple of our systems) tha...

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    Steve comentou,

    +1 on HTML for Agent Signatures. Our company is very particular about branding and not having a consistent signature across platforms (Outlook, Zendesk, etc.) is problematic.