Dolev Zemer

1. Comunidade
2. Zendesk on Zendesk
3. Discussion & AMA: Preparing for the Coronavirus

same here

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• Dolev Zemer
• Criado 17 de março de 2020 03:11
• 0 voto

1. Support
2. ...
3. Salesforce integration
4. Salesforce integration resources

How do I know if I'm using the legacy or updated integration?

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• Dolev Zemer
• Criado 11 de novembro de 2019 18:26
• 0 voto

1. Comunidade
2. Feedback on Guide
3. Uploading PDFs as articles.

+1000 On this one

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• Dolev Zemer
• Criado 20 de agosto de 2019 09:09
• 1 voto

1. Support
2. ...
3. Agent guide for Support
4. Adding and managing end users

is it possible for me as an admin to get notified when a new user or organization is created?

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• Dolev Zemer
• Criado 19 de março de 2019 12:35
• 0 voto

1. Comunidade
2. Zendesk on Zendesk
3. Using SurveyMonkey to collect satisfaction responses

Hi, Just to make sure I understand correctly, you can only use the SurveyMonkey integration if you are in the professional plan and you have the customer lists add on (which is extra?)?

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• Dolev Zemer
• Criado 10 de março de 2019 08:49
• 0 voto

1. Support
2. ...
3. Email
4. Allowing Zendesk to send email on behalf of your email domain

Same question as Tony,   I guess we're asking what prompted this week's email as oppose to the email regarding the January change. should Zendesk customers who made the necessary arrangements for J...

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• Dolev Zemer
• Criado 7 de março de 2019 09:06
• 0 voto

1. Support
2. ...
3. Email
4. Allowing Zendesk to send email on behalf of your email domain

it seems we need a way for Zendesk to ping us individually and let us know if you changed the configurations correctly. 

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• Dolev Zemer
• Criado 4 de fevereiro de 2019 10:02
• 2 votos

1. Support
2. ...
3. Email
4. Allowing Zendesk to send email on behalf of your email domain

Thanks you @Sean Cusick! I'll do the required checks. do the changes take effect immediately? meaning, after we change the settings, I use the check it pings the DNS on the spot? (sounds like a sil...

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• Dolev Zemer
• Criado 8 de janeiro de 2019 17:54
• 0 voto

1. Support
2. ...
3. Email
4. Allowing Zendesk to send email on behalf of your email domain

Hi, I believe we made the necessary changes in the DNS. how can we be sure that everything is in order and that we are set for the zendesk servers migration?

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• Dolev Zemer
• Criado 8 de janeiro de 2019 11:09
• 0 voto

1. Comunidade
2. User Tips & Tricks
3. Embed Videos in Help Center Articles with Two Easy Steps (using video.js)

Hi! :-) Am I correct in assuming that we need to be in the Guide Professional plan and above to enable this?

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• Dolev Zemer
• Criado 18 de novembro de 2018 08:05
• 0 voto