John Witt

1. Comunidade
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

I'll admit I have not read all the replies, but I came up with a kludge that works and adds CC emails if you have access (not sure what subscription level uses Notify Targets). - Go to Admin; Setti...

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• John Witt
• Criado 23 de abril de 2019 23:03
• 1 voto

1. Comunidade
2. Guide Q&A
3. Show different content in header based on page

Hello Carsten, The code itself is simple - here is mine to not display the Footer on the new_request page since it is the contact us page: <script>var currentLocation = window.location.pathname;if ...

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• John Witt
• Criado 8 de março de 2019 17:21
• 0 voto

1. Comunidade
2. Support Q&A
3. Can you invalidate satisfaction survey responses?

I was looking for an answer here as well. One use cases: when you use the CSAT ratings for agent performance or bonus. In other roles I've seen customers rate the ticket incorrectly (opposite), and...

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• John Witt
• Editado 17 de outubro de 2018 21:29
• 6 votos

1. Support
2. ...
3. Agent guide for Support
4. Using the Mail API to update ticket properties from your inbox

Hello team,My request lines up with some of the other requests, but perhaps there's an easier way to do it.We have a custom field "Account Managers" that also generates a tag. Both are good for rep...

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• John Witt
• Criado 13 de agosto de 2018 21:03
• 0 voto