Randy Schreck

1. Comunidade
2. Support Q&A
3. Pulling custom Org fields into ticket

Hi Mark, No, I was not. And, unfortunately, if I remember Zendesk's response, it's currently impossible and if you do manage it, it's not supported. The reason was something silly like a field merg...

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• Randy Schreck
• Criado 28 de janeiro de 2019 14:21
• 0 voto

1. Comunidade
2. User Tips & Tricks
3. List all articles for each section(s) on the same category page

I changed the two lines like this: _arthtml = _arthtml + '<li class="'+(itm.promoted==true?'article-promoted':'')+'"> to _arthtml = _arthtml + '<li class="article-list-item'+(itm.promoted==true?' a...

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• Randy Schreck
• Criado 29 de outubro de 2018 20:45
• 0 voto

1. Comunidade
2. Support Q&A
3. Pulling custom Org fields into ticket

Hi Jacob, It's a text field to a text field. Unfortunately, the simpler trigger won't work because the available actions do not include setting custom ticket fields. If they did, this would be very...

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• Randy Schreck
• Editado 21 de setembro de 2018 13:31
• 0 voto

1. Comunidade
2. Support Q&A
3. Pulling custom Org fields into ticket

I'm trying to do something similar to what Lester showed. I want a custom Ticket Field filled in whenever a certain custom(?) Organization Field is filled in. I have the HTTP Target setup (no authe...

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• Randy Schreck
• Criado 20 de setembro de 2018 15:41
• 0 voto