Snap-on IT Supervisor

1. Comunidade
2. Feedback on Talk
3. Add Zendesk Talk specific Admin Access

Yes Max, but agents are unable to Listen to a call without being an Administrator.  The ability to Listen is crucial during onboarding/training.

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• Snap-on IT Supervisor
• Criado 16 de abril de 2020 20:58
• 0 voto

1. Comunidade
2. Feedback on Talk
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

+1

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• Snap-on IT Supervisor
• Criado 14 de abril de 2020 14:44
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1. Comunidade
2. Guide Q&A
3. Request user segment in Guide

Thanks Maggie - browser console throws a "Use of Mutation Events is deprecated. Use MutationObserver instead." error that seems to be driven by 'DOMNodeInserted'.  Do you see this behavior as well?

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• Snap-on IT Supervisor
• Criado 12 de dezembro de 2019 12:08
• 0 voto

1. Comunidade
2. Feedback on Talk
3. Agent Talk status for reporting purposes

While I agree this should be available historically - we've gotten around this by creating a powershell script that runs on schedule nightly.  We make a call to the agent activity api (https://deve...

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• Snap-on IT Supervisor
• Criado 19 de junho de 2019 22:48
• 0 voto