Theodore Wolf

1. Zendesk updates
2. Announcements
3. Announcing Badges for community content and user profiles in Help Center

Hey Kasper, Very cool! Is there a place we can see whats ahead on the gather Roadmap?  -Theo

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• Theodore Wolf
• Criado 3 de setembro de 2020 14:58
• 0 voto

1. Comunidade
2. Feedback on Talk
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

Hi there,   We've run into this issue as well. +1 

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• Theodore Wolf
• Criado 10 de agosto de 2020 17:39
• 0 voto

1. Talk
2. ...
3. Managing Talk
4. How do I add a new greeting?

If we add multiple hold greetings (eg: different songs) would it be randomized what greeting customers get?

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• Theodore Wolf
• Criado 23 de janeiro de 2020 16:26
• 0 voto

1. Comunidade
2. Feedback on Support
3. Triggers - Action: Add Internal Note as a trigger action

+1 we'd love this feature too.    Case: export data filled out into form directly to internal note or side convo (using liquid) so we can initiate requests quicker. 

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• Theodore Wolf
• Criado 14 de janeiro de 2020 21:17
• 0 voto

1. Talk
2. ...
3. Setting up and using Text
4. Using Text notifications with triggers: Recipes and tips (Talk Team, Professional, and Enterprise)

Hey Brett - Community Manager Thank you for this clarification! When we send out a proactive text, and the user replies, it will ONLY generate a new ticket and not thread it within the ticket we us...

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• Theodore Wolf
• Criado 10 de dezembro de 2019 22:25
• 1 voto

1. Talk
2. ...
3. Setting up and using Text
4. Using Text notifications with triggers: Recipes and tips (Talk Team, Professional, and Enterprise)

Hey team, Just wondering the reason why you setup the trigger to close?

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• Theodore Wolf
• Criado 9 de dezembro de 2019 17:49
• 0 voto

1. Support
2. ...
3. Tickets
4. Creating conditional ticket fields in Zendesk Support (Professional add-on and Enterprise)

Christoph Kutz Could you consider using a drop down field with a nested field?  https://support.zendesk.com/hc/en-us/articles/203661876-Organizing-drop-down-list-options Customer selects X :: Y con...

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• Theodore Wolf
• Editado 25 de novembro de 2019 18:43
• 0 voto

1. Support
2. ...
3. Tickets
4. Creating conditional ticket fields in Zendesk Support (Professional add-on and Enterprise)

Love the new interface!  Some feedback: it would be nice to be able to edit tags easier than it is now. We have a quite large form, and taking out each field and condition to modify the tag is quit...

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• Theodore Wolf
• Editado 22 de novembro de 2019 17:21
• 1 voto

1. Comunidade
2. User Tips & Tricks
3. How to display customer data from Google Sheets in the ticket (no coding required)

Hey Team, Is there anyway to integrate this the opposite way? We'd like to push form fields to google sheets using a webhook or target maybe?  Cheers!

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• Theodore Wolf
• Criado 21 de novembro de 2019 18:46
• 0 voto