Theodore Wolf
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Atividade mais recente por Theodore Wolf-
Theodore Wolf comentou,
Hi Nicole, That is very exciting to hear! This is definitely something our team is looking to leverage.
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Theodore Wolf comentou,
+1 Would love to use the proactive trigger if we can get some details up front.
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Theodore Wolf comentou,
Hi DJ Buenavista Jr., I understand that agents will get a popup reminding them to go online during operating hours, but they still have to sign in themselves to the chat widget or phone (correct me...
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Theodore Wolf comentou,
+1! I'm unable to do this as well, and our audit team needs this info. I did notice you can do an XML export of the users and groups, but I find it quite hard to work with that data. Has anyone fou...
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Theodore Wolf criou uma publicação,
Exporting Forms - Sandbox Testing
Hey team! Thought I'd make a quick suggestion (hopefully this is the right spot) for improving forms workflow. Right now we make all edits on our contact us form in our live environment. It would b...
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Theodore Wolf comentou,
Hi there, We've run into this issue as well. +1
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Theodore Wolf criou uma publicação,
Query Audit Logs
Hey team, I would love to see audit logs on queries! Our team has a group of people who contribute to a bi weekly reporting dashboard. Sometime we have to adjust quires, and this can get quite hect...
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Theodore Wolf comentou,
If we add multiple hold greetings (eg: different songs) would it be randomized what greeting customers get?
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Theodore Wolf comentou,
+1 we'd love this feature too. Case: export data filled out into form directly to internal note or side convo (using liquid) so we can initiate requests quicker.
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Theodore Wolf comentou,
Hey Brett Bowser Thank you for this clarification! When we send out a proactive text, and the user replies, it will ONLY generate a new ticket and not thread it within the ticket we used to reach o...