Khajik Khajadourian
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Atividade mais recente por Khajik Khajadourian-
Khajik Khajadourian comentou,
Is there an update on this feature request? This is absolutely necessary for a Talk product.
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Khajik Khajadourian criou uma publicação,
Agents able to switch between departments
We need to be able to have multiple agents in more than one Chat department, but give those agents the ability to show as "Available" or "Offline" to each Chat department they are assigned to. This...
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Khajik Khajadourian comentou,
Will shortcodes be allowed some time in the near future?
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Khajik Khajadourian comentou,
+1 to this. We are facing issues with texting and short-codes would fix our problem. Is there any ETA on getting this for Zendesk?
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Khajik Khajadourian comentou,
Hello, Is there an update on this feature request? We have been getting numerous customers of ours rightfully complaining that the "current queues expected wait time" is not correct and is misleadi...
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Khajik Khajadourian comentou,
+1 to this. We need to get tickets generated from posts that are older than a week.
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Khajik Khajadourian comentou,
+1 to this
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Khajik Khajadourian comentou,
Can we please separate the Channels "Web" and "Web Widget" in Explore? It will make reporting much easier.
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Khajik Khajadourian criou uma publicação,
New Metric - Agent's Status Activity
It is very vital to the business to be able to see reports / historical data of your agent's statuses. We need to be able to see how long agents were in Online, Away, and/or Offline. Without this d...
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Khajik Khajadourian criou uma publicação,
Phrases from time filter on dashboard are being cut off
It seems that when going to the time filter for my dashboards, the phrases on the right are cut off. Hovering over the phrases does not populate the entire word, so it is nearly impossible to guess...