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Barış BIÇAKCI

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    Barış BIÇAKCI comentou,

    @Andrew Mills We've done the same thing a couple years ago and that text definitely suppressed a couple of disasters :)

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    Barış BIÇAKCI comentou,

    Hi all, Just can't stop it from happening for the last 3 years :) Love zendesk but something emberassing just keeps happening. As I said 2-3 years earlier, one lower level option (a checkbox maybe)...

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    Barış BIÇAKCI comentou,

    +1. We're also still having difficulties about this situation.

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    Barış BIÇAKCI comentou,

    Thanks Laura, At least, it is nice to know that someone's listening and may find a solution sooner or later :) Wishing all the Zendesk family a happy new year!

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    Barış BIÇAKCI comentou,

    Hi Laura, Thanks for the reply and your suggestions. . Yes, all personA and personB are end users and not agents. .  I've used your suggestion: "Other: Current user is agent" That worked when CC...

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    Barış BIÇAKCI criou uma publicação,

    CC problem

    Concluída

    We have a big problem with the way cc acts. Lets say person A is requester and person B is CC'ed to the ticket. If person B wants to send a private message to the assignee (maybe that he doesn't ...