Barış BIÇAKCI
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Barış BIÇAKCI comentou,
@Andrew Mills We've done the same thing a couple years ago and that text definitely suppressed a couple of disasters :)
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Barış BIÇAKCI comentou,
Hi all, Just can't stop it from happening for the last 3 years :) Love zendesk but something emberassing just keeps happening. As I said 2-3 years earlier, one lower level option (a checkbox maybe)...
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Barış BIÇAKCI comentou,
+1. We're also still having difficulties about this situation.
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Barış BIÇAKCI comentou,
Thanks Laura, At least, it is nice to know that someone's listening and may find a solution sooner or later :) Wishing all the Zendesk family a happy new year!
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Barış BIÇAKCI comentou,
Hi Laura, Thanks for the reply and your suggestions. . Yes, all personA and personB are end users and not agents. . I've used your suggestion: "Other: Current user is agent" That worked when CC...
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Barış BIÇAKCI criou uma publicação,
CC problem
ConcluídaWe have a big problem with the way cc acts. Lets say person A is requester and person B is CC'ed to the ticket. If person B wants to send a private message to the assignee (maybe that he doesn't ...