Suzana Bueno
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Atividade mais recente por Suzana Bueno-
Suzana Bueno comentou,
But Robert, there's no event added to the ticket as stated on the article. Is it still working? Also, does it work also on tickets created via API?
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Suzana Bueno comentou,
Hi! Why does this shows as a "Suggested Feature" on my Admin Overview page? Shouldn't this be turned on by default? Also, I checked some of my email tickets and none of them have this &qu...
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Suzana Bueno comentou,
@jessie yes I can forward them to the brand's email; I was just curious if I could set the brand and send them to a single, default email.
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Suzana Bueno comentou,
This is VERY useful! When can we get this?
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Suzana Bueno comentou,
@Chris yes, there is a copy! You can click on "View all events" to track all triggers and automations that worked on a ticket, and from there you can see all notifications the users recei...
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Suzana Bueno comentou,
Tem duas maneiras de fazer isso: Ao Pessoa 1 pedir ajuda para Pessoa 2, ela pode atribuir o ticket à Pessoa 2. Depois que Pessoa 2 colocar a ajuda dela, ela atribui de volta à Pessoa 1. Colocar e...
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Suzana Bueno criou uma publicação,
How to use your Brand's logo on Mutibrand email template
If you're using the new Multibrand, I'm sure you're disappointed with the fact that each brand don't have their own email template and you need to make do with only one. Good news is: there's a wor...
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Suzana Bueno comentou,
@Joe If they reply to that email it will update the same ticket so don't worry about it! The same happens for Satisfaction rating request emails. @Jonathan I don't think Zendesk has any kind of au...
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Suzana Bueno comentou,
Jeremy, this has impacted our satisfaction a bit, yes. We solved it by setting two different automations for Satisfaction requests. For regular solves, we send the regular stuff. "Hey, did yo...
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Suzana Bueno comentou,
Was just going to ask this! We have implemented the iOS SDK and would love to know how this can be done.