Suzana Bueno
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Atividade recente por Suzana Bueno-
But Robert, there's no event added to the ticket as stated on the article. Is it still working? Also, does it work also on tickets created via API?
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Hi! Why does this shows as a "Suggested Feature" on my Admin Overview page? Shouldn't this be turned on by default? Also, I checked some of my email tickets and none of them have this "Locale set" ...
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@jessie yes I can forward them to the brand's email; I was just curious if I could set the brand and send them to a single, default email.
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@Chris yes, there is a copy! You can click on "View all events" to track all triggers and automations that worked on a ticket, and from there you can see all notifications the users received. You c...
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Tem duas maneiras de fazer isso: Ao Pessoa 1 pedir ajuda para Pessoa 2, ela pode atribuir o ticket à Pessoa 2. Depois que Pessoa 2 colocar a ajuda dela, ela atribui de volta à Pessoa 1. Colocar e...
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@Joe If they reply to that email it will update the same ticket so don't worry about it! The same happens for Satisfaction rating request emails. @Jonathan I don't think Zendesk has any kind of au...
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Jeremy, this has impacted our satisfaction a bit, yes. We solved it by setting two different automations for Satisfaction requests. For regular solves, we send the regular stuff. "Hey, did you lik...
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Was just going to ask this! We have implemented the iOS SDK and would love to know how this can be done.