Robin Frerichs
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Robin Frerichs comentou,
Hi Julian I totally understand where you're coming from and we've actually run into similar issues with our About Field and reporting on it. What was done internally by our data analytics team was...
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Robin Frerichs comentou,
Hey Justin! That's definitely an option, when it comes to our instance creating a separate form for each nested option would result in 50+ forms but depending on how you plan to use it that might ...
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Robin Frerichs comentou,
Hey Mustafa, If you're already using time tracking and reporting on that, using the About field in the "How" portion of your insights report will get you a nice read out of the About field that was...
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Robin Frerichs comentou,
Hey Matthew, That's pretty much it! We use a dropdown field which is easiest in terms of reporting, and the nesting tip will help you the rest of the way :)
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Robin Frerichs comentou,
Hey Reagan, What we usually do in situations like that is pick the option that's most likely going to take the most time to resolve. If there are actually different questions on separate parts of t...
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Robin Frerichs criou uma publicação,
Zendesk on Zendesk: How we use the About field
Zendesk on Zendesk is a day-long discussion about a specific topic and how Zendesk Support uses Zendesk. Each session is hosted by a member of our Support team. This session is about how we use a...