Elissa
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Atividade recente por Elissa-
Just a quick follow up that might help! TJ Grist, we do have some developer resources if you're interested in building out your own custom launcher. You can read more about that here: Quickstart Cr...
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Hi @zendesk-bellaandduke I'm sorry for the delay in response! You are very right those links are broken, it turns out the beta closed and so things got locked up. I got a new version of the FAQ upd...
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Hi Tim Humangit Chats and Engagements are a little different. Sometimes a single chat can be made up of multiple engagements. You can learn a bit more about how that all works in this article: What...
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Hi k k If you're looking to live chat with our support team, check out how in this article: How do I live chat with Zendesk?
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Hi Harold, No problem at all! I'm glad you're getting that figured out with our team!
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Hi Jorge Yeber I checked in with one of our Explore team and they said the metric you made may be returning empty values for a number of reasons: you may have misspelled the field name, you could b...
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Hi Oscar Maynard and Heather Rommel Thanks so much for the catch and the expert assist! I've updated the article to reflect the correct (working) order! Thanks again
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HI Sylvester Danckaarts, Unfortunately the offline message text doesn't auto-translate, but you can override/localize this string with the API as described here: https://developer.zendesk.com/embed...
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Hi Harold, This is a creative workflow! I like it! We did some testing and having a link to a dashboard in a Guide article as you mentioned did work when we tested. I'm curious if it is something p...
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Hi Alex B This is a great question and use case. It is a bit more difficult for Answer Bot to tease out what portion of a forwarded email is relevant. Generally speaking it will "read" the content ...