Travis Tubbs
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Atividade mais recente por Travis Tubbs-
Travis Tubbs criou uma publicação,
Agent Workspace feedback - Tab titles / details
We recently enabled the new Zendesk Agent Workspace for our small team. A common piece of feedback we've received from our team is related to the details displayed in the tab title. In the Agent Wo...
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Travis Tubbs comentou,
I too would like to capture Knowledge Capture link usage in Google Analytics. In my quick testing in the sandbox, I do see the links the end users receives are formatted as such:https://{subdomain}...
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Travis Tubbs criou uma publicação,
Understanding Call Quality for Call Legs
I've started exporting our call and call legs data from the Talk API so I could start analyzing our calls for quality issues. (Which was made available in a recent update to Zendesk Talk - https://...
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Travis Tubbs criou uma publicação,
Inherit CSS Styles of selected Guide theme in Article Editor
While Zendesk does provide a WYSIWYG editor for Guide articles, I'd love to see it be a true WYSIWYG editor, in the sense that it pulls styling information from the selected theme into the editor. ...
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Travis Tubbs criou uma publicação,
Date and Time of Most Recent Comment from End-User and Agent
I would like to be able to display the date/time of the most recent comment by an end-user and most recent public comment by an agent. I feel like I'm really close! Using Most Recent Agent Public C...
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Travis Tubbs comentou,
Thanks for that information, Hillary! It helps me in understanding what I could do. Bummer it has to be multiple queries but I'm not surprised. Was being hopeful it wouldn't be that way, though. :)...
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Travis Tubbs criou uma publicação,
Macros vs Knowledge Capture
During the downtime currently affecting us, we're looking on improving our processes to ensure our customers are the best help we can provide. One sticking point I'm struggling with is when to use ...
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Travis Tubbs comentou,
When there are 0 tickets for a particular hour and day, the row for that hour isn't listed. Is there a way to force this to always show all hours even if there are none for that hour and day?
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Travis Tubbs criou uma publicação,
Comparing Agent metrics versus Group and Team averages
I'm in the process of building out a dashboard to be able to better compare an agent's performance to their group and the team as a whole. The Dashboard would have a Time Filter and Data Filters to...
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Travis Tubbs criou uma publicação,
Hide Unnecessary Scrollbar with Responsive Tables in Dashboards
While like considered minor, this really annoys me. When I create a query using a table and set the columns to be responsive, the cells are evenly spaced as expected in the query. However, as soon ...