Travis Tubbs
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Atividade mais recente por Travis Tubbs-
Travis Tubbs criou uma publicação,
Field Change Time for Linked Problems
RespondidaOne metric we are trying to measure is the time between an Incident is created and the time we attach it to a Problem (using the Linked problem field on an Incident). I tried using the following fo...
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Travis Tubbs comentou,
There's an app from Zendesk called Ticket Field Manager (https://www.zendesk.com/apps/support/ticket-field-manager/?q=mkp_ticket%20field%20manager) that does just this. If it worked. When I made th...
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Travis Tubbs comentou,
The upload file size limit isn't just affecting us internally but the ability to receive large files from customers. As devices start defaulting to high resolutions for photos and videos, even the ...
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Travis Tubbs comentou,
I agree with this request. In certain instances, we want to launch a trigger to perform actions on a ticket when an Incident is linked to a Problem. Examples:If Ticket - Is - Updated ANDLinked Prob...
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Travis Tubbs criou uma publicação,
Number of Agents performing action Metric
Unfortunately, we don't have a workforce management system in place. (We're working on that.) For the time being, we have to do our best with what's available in Explore. We understand how to pull ...
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Travis Tubbs comentou,
I think the syntax of the example provided is incorrect because I keep getting an error when copying it and attempting to put in a field name. Specifically, the brackets are in the wrong place. The...
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Travis Tubbs comentou,
In the past month of using Zendesk, we're finding we're needing to make more people Administrators than I'm comfortable with just to give that person access to a single feature. I'd love for Zendes...
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Travis Tubbs comentou,
If you search for the word "Permissions" in the Zendesk Community, you'll see there are a lot of posts stating an additional permission is needed for this and one for that. One area Zendesk is sore...
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Travis Tubbs comentou,
This is just one of many areas Zendesk needs to improve when it comes to Permissions. There are many posts throughout the Community stating there need to be separate permissions for this and that. ...
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Travis Tubbs comentou,
This has been a common request from our customers since switching to Zendesk about a month ago. Our old service provider allowed those with access to multiple organizations to see all those tickets...