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Devan - Community Manager

Community Manager

Zendesk Community Team
  • Atividade total
    2955
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Atividade mais recente por Devan - Community Manager
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    Devan - Community Manager comentou,

    Hello Отдел, I would recommend looking into this article the breaks down how to identify users on your block list and add users to your allow list.  Using the allowlist and blocklist to control acc...

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    Devan - Community Manager comentou,

    Hello Wen, I can confirm the pathfinder app is no longer available which and is not in the Zendesk Marketplace. We recognize that surfacing customer path-before-ticket is certainly useful for suppo...

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    Devan - Community Manager comentou,

    Hello AFAQ ALALMYA, To solve the problem of replying and managing offline conversations, you should really look into using Zendesk with Chat integration. Once the accounts are connected, missed and...

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    Devan - Community Manager comentou,

    Hello Brian,  This can be determined by a few variables, including the amount of CSATs that agent has and how long the agent has been getting CSAT. I would recommend looking into our article that c...

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    Devan - Community Manager comentou,

    Hello Do Not Use - Adam, I just checked and this should be showing up for you and all other members of the community. Let me know if you are not seeing what I am on your end so we can look into thi...

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    Devan - Community Manager comentou,

    Hello Marcus Fowler, It wouldn't be possible for CC's to have CC's receive an email with the ticket details as you have described. This would be a product request that our developers would have to ...

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    Devan - Community Manager comentou,

    Hello Dylan, At this time, we don't have a solution regarding this issue. If you could share more information on how this impacts you, we can begin to troubleshoot this. Best regards. 

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    Devan - Community Manager comentou,

    Hello Kara Adams, I created a ticket for you so our finance team can assist you with this issue. You should receive an email followed by a response from our Advocacy team regarding your issue.  Bes...

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    Devan - Community Manager comentou,

    Hello Tonny Mweti, Can you confirm this was a ticket sent by our Support@Zendesk team? If not, you will need to reach out to the email's original sender and let them know about this issue.  Best re...

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    Devan - Community Manager comentou,

    Hello Ann Chung, Right now, we have no announcements on this feature request, but I would suggest sharing your use case in our product feedback forum, where our devs look for and respond to user fe...