Stephanie Langlois
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Atividade mais recente por Stephanie Langlois-
Stephanie Langlois comentou,
Hi Adam Eisenman,If you see the warning message flash when sending a message outside the 24-hour window, it should also be tracked in the ticket event history. However, we know that this isn't alwa...
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Stephanie Langlois comentou,
Hi Ivan Parodi,You need to pay for the Social Messaging add-on and if you wish to use WhatsApp, you need to pay for each number you wish for us to connect to the WhatsApp Business API. To clarify f...
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Stephanie Langlois comentou,
Hi Sebastian Juul Jensen,When connecting a phone number to the WhatsApp API, we need to connect it to a single business manager so if all your Facebook pages are in the same business manager, you c...
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Stephanie Langlois comentou,
Hi Eugene Ooi there are a number of small things we'd need to check to see what's causing the error, such as capitalization caused by the WeChat dashboard being translated from Chinese. Can you ple...
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Stephanie Langlois comentou,
I definitely hear what you're saying. The unfortunate fact is that this is the same case for all WhatsApp Business Solution Providers, we are all subject to the same policies and restrictions. This...
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Stephanie Langlois comentou,
Hi Federico CuelhoThis is a very special type of account and our suspicion is this status is only offered to top end brands or brands that do a lot of business with Facebook. However the reality is...
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Stephanie Langlois comentou,
Hi Kris Klimek,I hope this helps.1) Twitter and Facebook don't show up in this notifier yet. We are hoping to add them there by default down the line. However, if you add the tag messaging_support ...
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Stephanie Langlois comentou,
John Mason and Ian Walker thank you for your feedback around the activation process I'll see what we can do to help clarify things and include time estimates to our documentation. Please know that ...
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Stephanie Langlois comentou,
Gonzalo shouldn't take more than a couple days for someone to reach out to you and get the process started. John Mason apologies for the long delay, I can see in your last ticket that your Account ...
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Stephanie Langlois comentou,
Gonzalo and Ian Walker thank you for your interest in using WhatsApp for Zendesk Support. The first step in this process is to reach out to your Account Executive to get approval from WhatsApp and ...