Chris H
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Chris H comentou,
Hello Saxon! The time travel widget is notoriously picky. The best option for this is to utilize Bookmarks and the standard time filter as both of these options are superior and do essentially the ...
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Chris H comentou,
Once you load the dashboard and select edit from the upper right you can click on the query you want to edit, choose the drop down and edit query. From this drop down you get the option to delete a...
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Chris H comentou,
You can do either one, whichever works easier for you.
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Chris H comentou,
The formatting in the box is the formatting of the query that is being displayed along with any formatting setup on the dashboard. You can edit that query to display what information you would like...
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Chris H comentou,
Hello Mélodie, I will try to answer your questions here in the same order: 1. For this you can use Bookmarks these will save the current state of your dashboard for you to load quickly. Then you ca...
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Chris H comentou,
Hello again Debbie! You can do this using a result metric calculation, in doing this you will add both your incoming and outgoing call metrics to the query. Then select result metric calculation an...
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Chris H comentou,
Hello Debbie, You cannot edit or change our pre built dashboards. Though you can clone them and then make your own edits on the clones! Best,
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Chris H comentou,
Hello Debbie, First reply time is the time between ticket creation and the first public agent comment on a ticket. Requester wait time is the time a ticket spends in the New, Open, and On-hold stat...
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Chris H comentou,
Hello Jasmine, Unfortunately there is no migration tool that will do this for us. The best approach would be check Explore to see how many of your custom metrics already exist. Another step would b...
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Chris H comentou,
Toa, The only option we have for something like this would be an app called Clone ticket this app will allow you to create copies of tickets to move to other departments! I hope this works for you!