Chris H
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Chris H comentou,
Toa, The only option we have for something like this would be an app called Clone ticket this app will allow you to create copies of tickets to move to other departments! I hope this works for you!
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Chris H comentou,
Cathy, Not a problem! You will have to take the JSON that you're given from the url I gave and you can then transform it to a CSV using a converter like the one found here https://json-csv.com/ als...
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Chris H comentou,
Louie, To add to Giovanna's comment. If you @mention someone on a ticket it will pop up a notification to the user mentioned that looks like my below example. I hope this helps!
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Chris H comentou,
Hello Ava, The only real way to track something like this would be to have the automation add a tag to the ticket when it runs. Then we can target this tag in the report. Unfortunately this is the ...
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Chris H comentou,
Hello Sean, - For this you will need to create a script that runs your powershell get-aduser and saves the user properties in variables. Then use those variables in an API call to our users endpo...
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Chris H comentou,
Hello Mis, There is an old interface page that can be viewed and will show this information, but it will only show this for the last seven days. http://SUBDOMAIN.zendesk.com/rules/RULE_ID/tickets f...
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Chris H comentou,
Hello Louie, The only time you need have an assignee is when the ticket gets solved. There is a trigger that auto assigns the ticket to the first responding agent. This can be set to inactive to ke...
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Chris H comentou,
Hello Daniel, The way to get something like this is to use our API. If you navigate to https://yoursubdomain.zendesk.com/api/v2/triggers.json you will get a page that lists all of your triggers wit...
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Chris H comentou,
Hello Jamie, This change will not affect tickets that are created by agents. So your proactive tickets will still send these placeholders. The best workflow for this would be to ensure you have t...
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Chris H comentou,
Hello! Unfortunately this is not something the product can do. The primary email is the only one that will get notifications sent to it. You can use your api call to update which email is primary u...