Victoria Brearton

1. Comunidade
2. Feedback on Talk
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

I agree that this is a big miss on ZD Talk. It's a basic call-center necessity. I'm surprised this request hasn't received any traction.

• Visualizar comentário
• Victoria Brearton
• Criado 2 de janeiro de 2020 20:19
• 1 voto

1. Comunidade
2. Feedback on Support
3. Automatic macros in tickets created from Talkdesk

Is this a product enhancement request? This is something that would be super helpful for my team as well. Would love to know if this is currently possible.   

• Visualizar comentário
• Victoria Brearton
• Criado 15 de novembro de 2019 13:28
• 0 voto

1. Comunidade
2. Feedback on Talk
3. Call Routing to Agents more than once

I agree 100% that this needs to be an option. I have a small team, particularly at night, and it's vital that we have the option to have a call re-route to an agent that mistakenly missed the call....

• Visualizar comentário
• Victoria Brearton
• Criado 27 de agosto de 2019 17:34
• 2 votos